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Unlucky radiator

micpip

Junior Member

Posts: 6

Unlucky radiator

Thursday, September 1st 2011, 8:58pm

Hi
Can you take a look at this, please?



It's an "Aiplex Revolution" I ordered from aquatuning.de few days ago for about 78€
I don't know how it could have been damaged, if it's UPS fault or not (I doubt it, the radiator box is in perfect condition), but from aquatuning.de they're telling me to send back the defective product, charging me another 30-40€ for the international shipping (Italy->Germany)
Do you think a radiator in that condition can still operate normally?
I'm very disappointed: I can't tell for sure if it was defective from the beginning, or if it was damaged by UPS, but I'm not pleased for all the troubles I'm experiencing.
I'd like to know your point of view about this situation: I don't think it can be defined as "RMA" or "Revocation" procedure, because I've received a defective product on arrival.

Thanks.

This post has been edited 2 times, last edit by "micpip" (Sep 1st 2011, 9:06pm)

franknitty69

Junior Member

Posts: 39

Friday, September 2nd 2011, 1:42am

If the package was insured I would definitely file a claim with ups. Your radiator is damaged and you shouldn't have to pay another penny to have the problem rectified. If UPS won't play ball then there is always your credit card company.

Shoggy

Sven - Admin

Posts: 16,077

Friday, September 2nd 2011, 11:48am

The radiator should still work if you don't see any cracks in the metal.

Well, we would have no problem to exchange the radiator through Aquatuning but we are not willing to pay the shipping costs - also since it has not been purchased from us. If Aquatuning is not willing to do the exchange you could also send it to us directly. Shipping a new one with DHL costs 13,49 EUR. So its up to you to contact Aquatuning again or do the exchange with us directly by paying the shipping costs.

micpip

Junior Member

Posts: 6

Friday, September 2nd 2011, 1:55pm

Quoted


Well, we would have no problem to exchange the radiator through Aquatuning but we are not willing to pay the shipping costs
It wasn't ups fault, package is in good conditions.

I'm sending back the radiator to aquatuning.de in Germany, for the RMA, with the help of their local italian reseller (I send the radiator to the italian reseller and they will send it to Germany)
Let's see if they will replace the defective unit.
Can you contact their RMA department eventually to facilitate the replacement procedure? Need something? I don't know, maybe my client number?

This post has been edited 2 times, last edit by "micpip" (Sep 2nd 2011, 1:59pm)

Shoggy

Sven - Admin

Posts: 16,077

Friday, September 2nd 2011, 4:55pm

Would be helpful to provide your address details and order number etc. to info at aqua-computer.de

micpip

Junior Member

Posts: 6

Friday, September 2nd 2011, 5:27pm

Can I use a private message to send you my data?

Shoggy

Sven - Admin

Posts: 16,077

Friday, September 2nd 2011, 6:32pm

You can also send me a private message.

micpip

Junior Member

Posts: 6

Friday, September 2nd 2011, 7:10pm

You have PM ;)

micpip

Junior Member

Posts: 6

Thursday, September 22nd 2011, 7:07pm

Last week package has finally arrived in Germany, and aquatuning.de are writing me this today:

Quoted

"hereby we confirm receipt of your reconsignment. The defective Radiator will be send to our manufacturer. We will send you a new one, as soon as we get it from our manufacturer."
?(

This post has been edited 2 times, last edit by "micpip" (Sep 22nd 2011, 7:10pm)

Shoggy

Sven - Admin

Posts: 16,077

Thursday, September 29th 2011, 9:27am

No idea...

I already had your radiator here on my desk two or three days ago. A new one has been shipped to Aquatuning so I guess you will get it soon.

I wrote them an e-mail earlier to speed up the exchange since we would exchange or refund it for sure so they could have sent a new one in advance.

micpip

Junior Member

Posts: 6

Friday, September 30th 2011, 1:00pm

Quoted from "Shoggy"

they could have sent a new one in advance.
I thought the same
Anyway, thanks for the confirm of receipt, I will ask aquatuning again for an update.

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