Thank you - we didnt notice the protective film and thought it was part of the product. Could you help us with the Aquero XT? I dont understand why the buttons are metal when they appear to black in all the pictures I've seen online (see link below). More importantly though, they are falling off. http://www.google.com.au/imgres?q=Aquaer…=1t:429,r:1,s:0

Thanks Silvermaul. I live in Australia. If there are any Aquacomputer representitives for Australia on the site, could you let me know if I can exchange the products directly with Aquacomputer? Our distributor (Aquatuning) is very slow at shipping orders and responding to customer requests. I'm in the middle of building my computer and would prefer to have this sorted out soon, rather than having to wait months for the products to arrive.

Silvermaul, who did you exchange your products with? Aquacomputer or the company you ordered the parts from?

Photos of products I received can be seen if you open the links below: http://imageshack.us/photo/my-images/534…ment4aspxe.jpg/ http://imageshack.us/photo/my-images/267…ment3aspxp.jpg/ http://imageshack.us/photo/my-images/546…ment1aspxm.jpg/ http://imageshack.us/photo/my-images/845…mentaspxvt.jpg/

I recently purchased 1 x Aquatube Reservoir and 1 x Aquero XT. I was very disappointed with the quality of the products - the reservoir does not look like the product listed on the Aquacomputer website. The product I received has a cloudy glass disc which is scratched. The Aquero XT I purchased also does not look like the item pictured online - buttons were falling off and the product label was missing. Very disappointed in the quality of these items.