Hello!

I have the product "High Flow NEXT G1/4" that I purchased a while ago.
Recently I have finished building my water cooled PC.
Also recently (yesterday) I made "High Flow NEXT G1/4" functional, as I have only one internal USB header on my motherboard (Gigabyte X570 Aorus Xtreme rev 1.1) 2.0/1.1. I am using a fan hub (Lian Li fan hub) that also is connected through an internal USB 2.0/1.1 header on the motherboard., so I needed to make it possible, to connect both of them on the same header (the fan hub and the high flow NEXT).

Today I installed the software and it's amazing, it's so great.

There is one problem tho. When I select from Aquasuite Software > high flow NEXT > RGBpx > LED Controller 7 > Cogwheel > a sound controlled effect, and I play around/ modify colors, changing speeds, selecting items from the list of "Outwards from center", "Inwards to center(A)", "Inwards to center(B)", "From the left", "From the right", "All LEDs", after some short time, the device doesn't show/ display the LEDs anymore. So, more simple explanation: I'm trying to select a sound/ music controlled RGBpx effect on my high flow NEXT G1/4, while playing music. I try to make it perfect. After some short time, there are no lights. I restart the PC, the lights work again, then the issue persists when I try to make it perfect/ modify colors and all that.

I also tried to save my progress on a profile, so I don't have to modify much/ start from scratch when PC is restarted, in hope that I won't trigger this issue. I went inside a video game and it only worked for a few minutes before the lights were off.

I also noticed that the only things that work are ANYTHING except the sound controlled effects (also when I am on a sound controlled effect that has the color "Background", the Background color works only in black and white. If different color, it will just display rainbow. Nothing else other than that)

What can I do to make it work? I would like this feature with its sound controlled effects to work properly, without it to stop working until a PC restart. And even with a PC restart, it works for a few minutes... I need it to work for 8-12 hours if possible.
Below are 3 pictures with 3 configurations, and me showing you with my right hand, towards the high flow NEXT G1/4 sensor. As you can see, there is one configuration with the color "Background" set to black, another picture with the color "Background" set to white and another picture with the color "Background" set to sky blue. During the making of this post AND the pictures, music is playing and as you can see, when it's black the "Background" color, there are no lights from other color entries "Purple", "Amber Pink", "Yellow" and "Amber Pink". Same goes for white "Background" color. When a color is selected, other than Black and White, it will display the rainbow that you can see in the picture. The parameter "Rotate color" also works, but nothing else than that.


Thank you very much for any help that I may get and have a great time!

You're right, with "Rotate Color" set to 0, I can put what color I want.

I am using the Sound Slider preset.

This is not the issue, especially now that we've learned how to "temporary solve" this issue with the background color, by setting "Rotate Color" to 0. The issue is that the preset doesn't work. I select the colors from the entries "Effect 1", "Effect 2.", "Effect 3", "Effect 4", I then select the sources, which mine are "Low", "Mid", "High" and again "High", then "Outwards from center", "All LEDs", "Outwards from center", "Outwards from center" (btw everything I say it's from top to bottom), then speed 7, speed 10, speed 4 and speed 4. "Lighting" is toggled "on", brightness is "100%". Even now while writing this reply, there is music being played in one of my tabs, from YouTube. My "high flow NEXT G1/4" doesn't do the effect. Only the "Background" color is displayed. Or the circling rainbow if the "Rotate Color" is set to higher than 0.

Thank you very much Speedy that you try to help me and continously replying and trying to help <3

I hope more people will come in and do the same. And I hope this issue will be solved or fixed, either with an update, or with the help of this thread.

Hello Remayz and thank you very much for helping!

Yes, after a bit of time (it can be random, some times it stops working after 1-2 minutes, some times after 15 minutes), it doesn't light anymore.

With every restart or start, I have tried different things, but the issue persists. I have went to "Sounds" and I have disabled everything else except the "Playback" source that I'm using(Headset) and the "Recording" source that I'm using(a desk microphone). I have also tried to not use so many color entries and to only use entry 1 and entry 2 and that means only two sound filters, like let's say low and high. I was thinking that maybe too many color entries and too many sound filters would overwhelm the device/ software/ analysation. Also I was thinking:
"hey, when I set something to "low filter", I see little number of "Hz", then "mid" a much bgger number of "Hz", then "high", I see 4.7k which is 4 more times than the "mid". What if those "Hz" are doing something somewhere to my gear. Maybe I'm gonna burn something like my internal 2.0 header or I don't know." - (I know, this might sound stupid, but I don't know, I'm not an expert)

Yes, I do have a headset that I'm using. A webcam is also plugged in and my monitor also has build in speakers. But would the webcam or the monitor interfere if they are disabled from "Sounds", "Playback" and "Recording" lists? During the writing of this reply, I have unplugged my webcam and I've seen that it disappeared from the list "Recording". I will see if it solves anything. Any idea on also how to remove the monitor from the list of "Playback"?

Thank you very much for any further help I can get!

I am sorry Remayz but I do not know what exactly means "a powered internal USB hub" / "non powered one"

So, I have the motherboard "Gigabyte X570 Aorus Xtreme (rev 1.1)" which has only one USB 2.0/1.1 header on it.

I have connected two products on this header, which are the following:
1. The connector from the Lian Li Uni Fan SL120 fan hub/ controller which is a connector that has two rows of "square holes", 5 on one row and 5 on other row. On the second row, one "square hole" is "full", there's no hole in that square shape, hence the name "9pin connector". It has 4 wires: red, white, green, black. Since this connector has 2 rows, it wasn't possible to connect the product number "2."(below), because the header on the motherboard also has 2 rows of males/ pins only. So I went to a local dealer to find a bracket that could split one header into two. The local dealers didn't have that bracket and one of them offered to cut one row for me, since he said that the row that has no wires connected to it, it's useless. He cut it for me and I went back home so I can finally make my "high flow next g1/4" functional (the PC was built with it, but it wasn't functional since I was researching how to make it possible to connect "high flow next g1/4" too)
2. The connector of High Flow NEXT G1/4 which is a connector that has one row of "square holes", 5 holes. It has 5 wires: red, white, green, black and black again.

Question: How those connectors are connected on the motherboard header?
A1: They are connected according to the manual, the red wire on the top, the black wires to the bottom;
A2: The fan hub/ controller connector(5 holes, 4 wires) is on the row of the motherboard header that has 5 males/ pins and the connector of high flow next g1/4(5 holes, 5 wires) is on the row of the motherboard header that has 4 males/ pins. When I came back home and I was deciding on which row of the motherboard header to plug those connectors in, I thought that since my fan hub/ controller had 2 rows of "square holes" before being cut and was working on that way(being with the 5 holes, 4 wires on the row of the motherboard with 5 males/ pins) to leave it that way. I was a bit confused and I was thinking that maybe I should plug the fan hub/ controller on the row of the motherboard with 4 males/ pins since the connector has 4 wires as well, and to plug in the high flow next g1/4 connector on the row of the motherboard that has 5 males/ pins, since it has 5 wires, but I left it that way.

Please help me further, thank you very much!

Hello guys and thank you for your further help on my case!
I couldn't reply yesterday because I was very busy.

@Remayz - I have contacted the support about this issue now 3 days ago (24th June) and still no reply

@Speedy - I do not hear that disconnecting sound.