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Aquarero 5 PRO - connection problem.

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jacenty

Newbie

Aquarero 5 PRO - connection problem.

Monday, May 28th 2012, 5:47pm

I have a problem with connecting Aquarero via USB. When Aquarero is connected via USB, I see "Unknown Device" in Device Manager. Everything is connected according to the istructions of Aquarero and motherboard. Why? Is it possible that the cause is a faulty USB cable?
Thanks for reply and sorry for my english :)

Shoggy

Sven - Admin

Tuesday, May 29th 2012, 10:09am

Could be also a problem with Windows, drivers, the mainboard etc.

Maybe you have another PC so you could test it there to see if it makes a difference. This way you can check if the device is faulty or if it is a problem with your PC.

Hybertz

Junior Member

Wednesday, May 30th 2012, 12:44am

Do you have any Razer devices connected? If so try and disconnect them all and see if that helps - I had a problem much like it where my aquasuite wouldn't detect my aquaero until both razer keyboard and mouse was disconnected. When I finally got the aquaero and aquasuite talking I updated the firmware of the aquaero and afterwards I could just plug the razer devices back in without any problems.

This post has been edited 1 times, last edit by "Hybertz" (May 30th 2012, 12:53am)

jacenty

Newbie

Saturday, June 9th 2012, 6:54pm

It turned out that Aquarero is broken. On the other computer is also not working. Operating System is clean, without drivers other devices. Well, bad luck :(

Shoggy

Sven - Admin

Monday, June 11th 2012, 12:18pm

Please send it back for a check/repair.

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