Really need some HELP here !!!!

DirtyBear

Junior Member

Monday, July 13th 2015, 5:27pm

1

After I rebuild my system my Aquaero 6XT seems not working right , It couldn't detect any Aqua hardware ( MPS 400, 880XT , D5 usb ) none of them now no longer shows in 6XT .
I've try everything I know and did everything learn from this Forum and still no luck . Please HELP !!!!

This post has been edited 1 times, last edit by "DirtyBear" (Jul 13th 2015, 5:30pm)

InfoSeeker

Senior Member

Monday, July 13th 2015, 6:43pm

2

Which MPS item is the 880XT you list?

The aquaero may have been confused and it may help if you delete the MPS items (tabs) in aquasuite, and then restart the system so they will be rediscovered.
Also, have you set each MPS device with it's individual and unique 'aquabus address'? (your MPS400 is set to address 12)

DirtyBear

Junior Member

Monday, July 13th 2015, 8:21pm

3

Yes , the 400 I address it to 12
Also I tried reset , reinstall the Aquasuite , I really tried everything and still no luck

and also the 6TX act funny , at the Currently connected aquabus devices part some time shows " real time clock " instead showing numbers
and the 880TX is only fill level and the Aqua 6XT not even detect the pump , as you can see at the last photo the TX detect nothing at all even when I install them one by one

This post has been edited 1 times, last edit by "DirtyBear" (Jul 13th 2015, 8:26pm)

DirtyBear

Junior Member

Tuesday, July 14th 2015, 1:45am

4

Looks like no one could help

or maybe its just a bad product that didn't developed well and only looks good

DirtyBear

Junior Member

Tuesday, July 14th 2015, 12:55pm

5

OK , here is the photo for what I am talking about
as you can see the Aquaero didn't detect the MPS 400 and shows "Real time clock" ! Is that a Joke !!!???
And more then 80 people look at this post and none could help !

InfoSeeker

Senior Member

Tuesday, July 14th 2015, 4:20pm

6

Quoted from "DirtyBear"

[attach]5324[/attach]OK , here is the photo for what I am talking about
as you can see the Aquaero didn't detect the MPS 400 and shows "Real time clock" ! Is that a Joke !!!???
And more then 80 people look at this post and none could help !

Please don't shout at us, we will do our best.

The real time clock in the MPS list is not a joke. You must have a Real Time Clock installed, and since it communicates via the aquabus, it is listed under aquabus devices.
The problem is that none of your other devices show up in the aquabus list, so the aquaero does not see them.

Since we can see 4 MPS devices in aquasuite, we know you have them connected via USB to the motherboard.
Do you also have the four MPS devices connected with aquabus cables to the aquaero?

EDIT: added link to aquabus cables

This post has been edited 1 times, last edit by "InfoSeeker" (Jul 14th 2015, 4:30pm)

DirtyBear

Junior Member

Tuesday, July 14th 2015, 5:29pm

7

I won't shout at you coz you are the only one help'n
Yes both USB and Aquabus cable are connected and none of them shows in Aquaero
And I don't have that "Real time clock" install and I don't know why it shows up

InfoSeeker

Senior Member

Tuesday, July 14th 2015, 5:42pm

8

In that case I think your best avenue is to contact support at support@aqua-computer.de. They will be best able to help you.

DirtyBear

Junior Member

Tuesday, July 14th 2015, 5:52pm

9

Thx

Jakusonfire

Full Member

Tuesday, July 14th 2015, 6:06pm

10

The real time clock displaying in the currently connected aquabus list happens sometimes when you have an address clash. Ensuring each mps device has a unique address from 12 to 15 then removing all power from the aquaero, including USB standby power will fix it.

DirtyBear

Junior Member

Tuesday, July 14th 2015, 7:47pm

11

I tried but still no luck

Thx for the help

DirtyBear

Junior Member

Thursday, July 16th 2015, 3:52pm

12

Well I sent Aqua support team the problems but they said they can do nothing about it ! :pinch:

And that's another JOKE ! :cursing:

InfoSeeker

Senior Member

Thursday, July 16th 2015, 7:03pm

13

Quoted from "DirtyBear"

Well I sent Aqua support team the problems but they said they can do nothing about it !
And that's another JOKE !

Mhmm, from all my experiences with them, that does not seem right. What exactly did they say?

EnigmaG

Senior Member

Thursday, July 16th 2015, 7:41pm

14

Have you tried connecting on device at a time? If on is bust it can disrupt the bus.

DirtyBear

Junior Member

Friday, July 17th 2015, 3:41am

15

Thats their reply

I can only assume that this is a communication problem between both devices caused by something else in your system.

I remember a customer who had the same problem that one of his mps devices was display as real time clock module. I think he sent in ALL his devices two or three times and every time it has worked perfect for us. We have not changed anything, right out of the box as it arrived it worked correctly. When we returned it the customer had the same problem as before.

Unfortunately we have no idea what could cause this. If you want some certainty I would remove the aquaero and mps flow sensor from the system and try it with another PC. I am pretty sure that this will work. Of course it will not solve the problem but you have some confirmation that the devices are OK and the problem has its root somewhere else.

kind regards
Sven Hanisch

That's means they can do nothing about it .And not going to do anything about it, even they know their design have problems and still sell to you !
PS : And don't sent them back coz you wont get replacement .

This post has been edited 1 times, last edit by "DirtyBear" (Jul 17th 2015, 1:04pm)

DirtyBear

Junior Member

Friday, July 17th 2015, 1:08pm

16

Quoted from "EnigmaG"

Have you tried connecting on device at a time? If on is bust it can disrupt the bus.

Yes I tried everything on the book or from this Forum

This post has been edited 1 times, last edit by "DirtyBear" (Jul 17th 2015, 5:04pm)

DirtyBear

Junior Member

Sunday, July 19th 2015, 5:51pm

17

Well I lost faith with this company and give up on this device ! wasted my time and money ! :cursing:

This post has been edited 2 times, last edit by "DirtyBear" (Jul 19th 2015, 6:42pm)

DirtyBear

Junior Member

Thursday, August 20th 2015, 7:25pm

18

Look at this ! Aqua Computer not even answer or say anything to this problem ! That's SUCKS !!!!
And I used 179,90 EUR for something that doesn't work !! Thx Aqua Computer !!

This post has been edited 1 times, last edit by "DirtyBear" (Aug 20th 2015, 7:29pm)

Shoggy

Sven - Admin

Friday, August 21st 2015, 10:01am

19

Quoted from "DirtyBear"

Look at this ! Aqua Computer not even answer or say anything to this problem ! That's SUCKS !!!!

You know that this is not true. You already got an e-mail from us but it seems that so far you have not followed our suggestion to try it again with another PC because there was no further feedback from you about this. Your problem is very likely a system related problem since for thousand of other customers it works fine!

I think you should really test it again with another system (should not use the same type of PSU!) or just an external PSU for example. When testing you should try to connect all devices to the same line to avoid possible problems with a potential difference that can interrupt the communication.

Like mentioned in the e-mail we had a customer with a similar problem who returned all his stuff several times and also every time we were not able to reproduce it. As soon as we connected everything (same configuration without any changes) it was working fine - back in his system it showed the same problem so to me it was pretty obvious where the problem must be...

DirtyBear

Junior Member

Saturday, August 22nd 2015, 2:39pm

20

So That's means your product not compatible with ROG M7 mother board and Corsair 1200i PSU ( and both were brand new when set up )
SO please tell me what other Brand your product could compatible ???? ( that's funny Big name product not working with 6XT and I don't know what other I can use :thumbdown:

)

This post has been edited 2 times, last edit by "DirtyBear" (Aug 22nd 2015, 5:30pm)