No readouts from HWiNFO after firmware update

hrmes

Junior Member

Wednesday, January 25th 2017, 1:54pm

1

Hi,
I updated yesterday my AquaSuite software to the latest version from the 2016 version and also the firmware of my Aquaero 5 XT to ver. 2009 from 2007.
After the update I noticed that Aquaero lost the CPU, MB and GPU temperatures that were read using HWiNFO.
I updated HWiNFO to the latest version but that didn't help.
When I try to configure in Aquasuite 2017 the software temperature sensors I can't find any HWiNFO sensors in the data sources.
Does anyone else have this problem ?

InfoSeeker

Senior Member

Wednesday, January 25th 2017, 2:41pm

2

Is your Aqua Computer Windows Services running?
Sometimes on an aquasuite update it falls back to not.

hrmes

Junior Member

Wednesday, January 25th 2017, 2:59pm

3

Yes, Aquasuite reports that the service is installed and running, and this is also confirmed in Windows Services.
In HWiNFO Sensor Status window I can see the Aquastream sensors, and aboult half of the Aquaero sensors.

ecob81

Newbie

Tuesday, February 7th 2017, 1:37am

4

Hi, I'm getting a similar issue, some sensor info isn't going into shared memory from aquasuite and others are named incorrectly. Most noticeably Pump2 RPM but I think others are missing too.

ecob81 has attached the following file:

AquasuiteScreenShot.jpg (613.78 kB - 184 times downloaded - Last download: Yesterday, 4:05pm)

GTXJackBauer

Full Member

Tuesday, February 7th 2017, 2:56am

5

I also have the same issue when it comes to the PSU (AX1200i) temp and sometimes my other temps but mainly my PSU temp. Talked to HWiNFO and they say it's a AQ issue.

I also can't get my PSU to show up under the Power Measurement's tab. Would be great to see what my PSU pulls off the wall and uses after, just like it shows with Corsair Link.

hrmes

Junior Member

Sunday, February 12th 2017, 2:46pm

6

The problem is with the current version of Aquasuite software/Aquaero 5 firmware not with HWiNFO as it has been suggested by some.
My Aquaero device stopped reading the HWiNFO sensors after a Aquasuite/firmware upgrade, not after a HWiNFO upgrade.

sebastian

Administrator

Sunday, February 12th 2017, 9:09pm

7

Quoted from "hrmes"

My Aquaero device stopped reading the HWiNFO sensors after a Aquasuite/firmware upgrade, not after a HWiNFO upgrade.

Make a clean install from aquasuite.

hrmes

Junior Member

Sunday, February 12th 2017, 11:09pm

8

That did the trick, thanks!

hrmes

Junior Member

Monday, February 13th 2017, 12:31pm

9

Actually... it didn't. Doing a clean Aquasuite installation was a temporary fix.
Everything seemed to work OK after installation and HWiNFO sensors were read by Aquasuite and displayed by Aqauero, but after reboot Aquaero failed again to read HWiNFO sensors.
In Aquasuite HWiNFO now shows up in data sources and all sensors display correct data, but when I try to configure a software temperature sensor to use HWiNFO as a data source it doesn't work.
Only the fallback temperature value is displayed for those software temp sensors.

scorpion977

Newbie

Monday, February 13th 2017, 7:29pm

10

Hi i am having the same problem with Aquasuite since updating i have also tried a clean install but still the same problem as hrmes.

Quoted from "hrmes"

Actually... it didn't. Doing a clean Aquasuite installation was a temporary fix.
Everything seemed to work OK after installation and HWiNFO sensors were read by Aquasuite and displayed by Aqauero, but after reboot Aquaero failed again to read HWiNFO sensors.
In Aquasuite HWiNFO now shows up in data sources and all sensors display correct data, but when I try to configure a software temperature sensor to use HWiNFO as a data source it doesn't work.
Only the fallback temperature value is displayed for those software temp sensors.

sebastian

Administrator

Monday, February 13th 2017, 8:38pm

11

is the internal aquasuite HW-Monitor working?
Are you using the aquasuite 2017?

hrmes

Junior Member

Monday, February 13th 2017, 9:07pm

12

The internal HW monitor is working but it doesn't matter what data source you select, it always behaves the same way as I described above.
The Aquasuite version is 2017-1.3 and I'm using Windows 7 64bit.

scorpion977

Newbie

Tuesday, February 14th 2017, 6:31am

13

The Aquasuite version is 2017-1.3 and I'm also using Windows 7 64bit. the HW Monitor is on and it does work for the first 10-15 mins of my pc being
switched on then it just reverts to the fallback temps and although it can read the temps the software sensors will not will not change from the fallback temps
unless I restart.

AE5probigNGslave

Junior Member

Friday, April 7th 2017, 11:36pm

14

Quoted from "scorpion977"

The Aquasuite version is 2017-1.3 and I'm also using Windows 7 64bit. the HW Monitor is on and it does work for the first 10-15 mins of my pc being
switched on then it just reverts to the fallback temps and although it can read the temps the software sensors will not will not change from the fallback temps
unless I restart.

Hello Guys,

Please any solution?

I have the same problem. Win 7 64bit, aquasuite 2016-5.3, aquaero 5 Pro and 5 Lt. It does not matter whether I use hwinfo or open hardware monitor.

Thank you.

George

AE5probigNGslave

Junior Member

Monday, April 24th 2017, 7:28pm

15

Hello Sebastian or Shoggy,

As I mentioned above, I have problem with automatically loading softwave sensors after restart of PC. Either appear fallback temperature data or displays the last read data before restarting the PC. Every time I have to manually stop and then start Aqua computer service in Aquasuite, then the software sensors read correctly, until the next restart.

Aquasuite has been reinstalled several times without any change in behavior.

I have Aquaero 5 pro, 5 lt, Win 7 64 bit, Aquasuite 2016-5.3. Software sensors from HWinfo 5.50-3130 and openhardware monitor 0.8.0 beta.

Thank you for any sugestions.

BR

George

AE5probigNGslave

Junior Member

SOLVED FOR ME !!!!

Sunday, June 11th 2017, 12:27am

16

Hello All,

I solved this bad situation myself and here is the solution that has been working for me for weeks without a single problem.

It was important to understand why this is happening and then just find a solution.

1.) Start "services" and set on Aqua Computer Service "Automatic(Delayed start)".

1.jpg

2.) Open "regedit".

Now you can see on HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Aqua Computer Service : DelayedAutostart (1).

2.jpg

3.) Now we need shorten Delayed autostart because system basic value is 120 second.

Select HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\ in the keys tree.

Right click the right panel -> New -> Value DWORD (32bit) , name it as "AutoStartDelay".

3.jpg

4.) Set AutoStartDelay value to 25 second (it is good for my system and a lot of aplication run on start of Win 7) in decimal so, 25000.

4.jpg

DONE.

This post has been edited 1 times, last edit by "AE5probigNGslave" (Jun 11th 2017, 12:35am)

hrmes

Junior Member

Saturday, June 17th 2017, 11:22pm

17

I tried your solution on my Windows 7 system and it seems to be working! Well done!

AE5probigNGslave

Junior Member

Tuesday, June 20th 2017, 8:20pm

18

Quoted from "hrmes"

I tried your solution on my Windows 7 system and it seems to be working! Well done!

I am happy that my solution can help.

Sometimes can be 25 second not enough, because delayed start has windows update too, and on the start of system it is skirmish of tasks.

Maybe it is caused by high speed of SSD disc. :?:

But generally it is best solution than every time stop and run Aquacomputer service.

Have a nice day.

George

Squeeky Shoes

Newbie

Friday, August 20th 2021, 12:12am

19

Aloha,

I'm having the same problem. It had been running fine for about 1658 days.
Suddenly Aquasuite won't get any read outs from HWinfo anymore.
I've tried reinstalling both, the autodelay thing and to stop/start the aquacomputer service.
I just can't get the HWinfo read out to show up under software sensors.
Any idea what's causing the problem here ?

Thank you in advance

Aquasuite 2016 5.3
HWinfo 7.06-4500

Speedy-VI

Senior Member

Friday, August 20th 2021, 12:42am

20

Quoted from "Squeeky Shoes"

Aloha,

I'm having the same problem. It had been running fine for about 1658 days.
Suddenly Aquasuite won't get any read outs from HWinfo anymore.
I've tried reinstalling both, the autodelay thing and to stop/start the aquacomputer service.
I just can't get the HWinfo read out to show up under software sensors.
Any idea what's causing the problem here ?

Thank you in advance

Aquasuite 2016 5.3
HWinfo 7.06-4500

Are you aware that HWINFO now deactivates Shared Memory Interface after 12 hours unless you pay for the "Personal License"? You can manually re-enable it but if you want it to stay activated for more than 12 hours, you have to get the paid version. This change was made a few months ago. Any version past v7.00 has this new limitation.

https://www.hwinfo.com/forum/threads/imp…ming-soon.7092/

This post has been edited 1 times, last edit by "Speedy-VI" (Aug 20th 2021, 12:44am)