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OCTO fan controller, Unable to update firmware

tomocico

Newbie

OCTO fan controller, Unable to update firmware

Thursday, November 5th 2020, 11:27pm

I got an OCTO fan controller for PWM 2 days ago. And when I installed it on my PC and turned it on, the fan was running at full speed. After installing the Aquasuite software and restarting windows, the fan stopped.
I found that the Aquasuite software was requesting a firmware update, so I pressed "Update Firmware Now". But it stopped at 1% and did not proceed.
Current status:
the fan is still stopped and the board's status LED is flashing quickly.
4Pin power supply cable and 8 PWM fan cable and 1 thermocouple cable and USB cable ware conected.


How can I reset this LED?
How can I update firmware?
How can I use it normaly?


Please let me know if there is any information I'm missing.
Thank you in advance.


Tomocico
tomocico has attached the following file:

sebastian

Administrator

Friday, November 6th 2020, 7:20am

Connect the octo device without an USB HUB, disconnect all other USB devices. try the firmware update again.

tomocico

Newbie

Saturday, November 7th 2020, 5:58pm

I connected just the mouse, keyboard and OCTO to my PC and it successfully updated the firmware. Thank you very much.

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