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No Aqua Computer USB Devices found

Zurdo

Newbie

No Aqua Computer USB Devices found

Wednesday, November 11th 2020, 1:19pm

Hello everybody and thanks in advance.
I have just purchased the Octo Aquacomputer and installed it correctly. The computer is brand new and is made up of clean Windows 10 Pro just formatted with no apps or programs to interfere.
Windows emits the sound of when it detects a USB when I disconnect and connect this, but the aquasuite software gives me the error of the title. I don't know can I do, all the fans and the pump connected are working at 100%.
The computer is as follows:
- Ryzen 9 5900X
- X570 Aorus Master
- 32gb Ram G Skill Trident Z Royal in 2x16 4000mhz cl17
- MSI RTX 3080 Ventus OC
-- PSU Seasonic Prime 850W Plus Titanium
-- Full RL custom.
-- Aorus Nvme m.2 ssd gen4 2tb

This post has been edited 2 times, last edit by "Zurdo" (Nov 11th 2020, 1:35pm)

k2viper

Full Member

Wednesday, November 11th 2020, 2:20pm

You need to make sure if Octo's power and USB are connected properly, if they are, check it (Octo) with another PC.
There were posts that AMD USB drivers sometimes just doesnt work with Aquacomputer devices, and there is no solution besides AMD fixing their driver, but noone is sure are they even aware of the issue.

This post has been edited 1 times, last edit by "k2viper" (Nov 11th 2020, 2:22pm)

Zurdo

Newbie

Wednesday, November 11th 2020, 4:36pm

Oh no...I'm sure that all is properly connected because the pump and all the fans connected work and W10 recognice the USB but the device manager says exists an error ir problem with drivers...

This post has been edited 1 times, last edit by "Zurdo" (Nov 11th 2020, 4:37pm)

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