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My Fans Keep Going to Zero

Ryan_F_Mercer

Junior Member

My Fans Keep Going to Zero

Friday, September 3rd 2021, 6:33pm

There was a recent firmware update for my quadro. Now my fans keeps shutting off. I wake it from sleep and it ignores the curve. If I select "hold minimum power" it will stay on until I leave the page. When I go back "hold minimum power" is no longer selected. It's like it's ignoring me. If I reboot, it fixes it. What's the problem here?

Ryan_F_Mercer

Junior Member

Wednesday, September 8th 2021, 4:13am

It happened again today. When I woke it from sleep, the fans were all at zero despite the fan curve. A restart did not fix it, but a cold boot did.

Why does this keep happening?

Ryan_F_Mercer

Junior Member

Wednesday, September 8th 2021, 4:30pm

And again today. Your product is not working as intended. Is this something you are going to address?

Grestorn

Senior Member

Wednesday, September 8th 2021, 4:59pm

You'll have to address the support directly. This is a user forum, sometime staff is answering here, too, but to get proper support you always have to go through the official support channel and write to support@aqua-computer.de
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Hufeisen

Senior Member

Wednesday, September 8th 2021, 5:16pm

Try to reset the Quadro to factory settings.

If that does not help, write an email to the Aquacomputer support.
PLEASE NOTE:
Due to a high volume of inquiries, it currently takes up to four weeks to respond to e-mails.

Ryan_F_Mercer

Junior Member

Friday, September 10th 2021, 7:02am

Okay. Thanks for the reply.

It did this a couple times before the update, but now it's doing it every time after a long sleep. This morning, not even a cold boot would fix it without also changing the fan settings from curve to preset power and then back to curve. Fortunately, tho oddly, I'm not having any problem with the pump which is on the 4th pwm. That one is set to power boost, so maybe that's why? I'll have to test some things to see, but... kind of annoyed.

Ryan_F_Mercer

Junior Member

Friday, September 17th 2021, 8:47am

OMG, it keeps getting worse. Now it's doing it all the time. WTH??

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