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Swiss720

Newbie

[Resolved] USB lose / Aquasuite freeze

Sunday, June 7th 2015, 5:05pm

Hello,

I do not find a solution for my problem. I run manually "Aquasuite" everything works. Then after a while, "Aquasuite" freezes, and if I leave and I raise, he can not find USB.

I do not know what to do to find the problem.
All USB have the "power management" removed. The motherboard (Gygabite) and new.

Do you have any idea?

Thank you for your advice :)
Swiss720 has attached the following images:
  • 01.png
  • 02.png

This post has been edited 1 times, last edit by "Swiss720" (Jun 10th 2015, 6:47am)

InfoSeeker

Senior Member

Sunday, June 7th 2015, 11:14pm

That is a tough one... only thing I can think off is to check the physical connection on both ends of the cable.
If the physical connections are all good, then maybe your best result will come from contacting support at info@aquacomputer.de

Swiss720

Newbie

Monday, June 8th 2015, 12:27pm

In my latest tests:

A - Aquasuite 2015-6 (+ service "Aquasuite" launched) + HWinfo64 = both freeze at a time :cursing:

B - Aquasuite 2015-6 (+ service "Aquasuite" launched) = freeze at a time :cursing:

C - USB cable disconnected to Auqaduct 720 + but Service "Aquasuite" launched + HWinfo64 = HWinfo64 no longer freezes, it works perfectly :)


At first I thought it was "HWinfo64" which was freeze Aquasuite, I tested many settings in "HWinfo64" and then I had the idea of making my last test with the USB cable removed from my "720". So I can now say that this is not "HWinfo64" which raises the problem.

I also tried to remove in the BIOS, power saving as "EIST". Or in the "Power setting" in Windows put "5% - 100%" CPU use to "15% - 100%", but none changed the problem, ... freeze

Does anyone support can it happen here ? :whistling:

InfoSeeker

Senior Member

Monday, June 8th 2015, 2:20pm

Does anyone support can it happen here ? :whistling:

Best channel for support is direct at Support.

Swiss720

Newbie

Monday, June 8th 2015, 3:10pm

Ok, completed form.

Thank you for your help ;)

Swiss720

Newbie

Wednesday, June 10th 2015, 6:46am

The problem is solved with the help of support (effective and very fast) of Aquacomputer :thumbsup:

It was the USB cable that was the problem, I changed to another and everything works perfectly hours (before, within minutes it was freeze)

THANK YOU ^^

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