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D5 Next System Alarms on PC Sleep/Shutdown

kschermers

Newbie

D5 Next System Alarms on PC Sleep/Shutdown

Monday, February 3rd 2020, 8:21am

I have my system up and running with a D5 Next, but whenever I power down my PC, I get a '12V out of range' / '5V out of range'/'pump speed too low' system error from the pump. My understanding is that mobo is still supplying power via usb when system is powered off.

I have a Gigabyte Auros Z390 Ultra mobo. I already tried enabling 'ErP' in the bios but that did not fix my issue. Thanks for your help.

sebastian

Administrator

Monday, February 3rd 2020, 8:59am

When you power off your system normaly the SATA connector has no Voltage, (5V = 0, 12V = 0).
The USB Standby is not used.
Is your Pump off when you unplug the SATA power connector?
I think this is a issue with your Mainboard or PSU.

kschermers

Newbie

Monday, February 3rd 2020, 4:29pm

Yes, the pump depowers when i unplug sata. I realize its not an issue with the D5 itself, but most likely my mobo supplying power to usb devices even in a power off state. is there no fix for this on the pumps end? no way to disable the system alarms? I realize its not recommended but im not sure what else would fix it

Hufeisen

Senior Member

Monday, February 3rd 2020, 6:31pm

If you unplug the USB Cable from the pump, do you still get an Alarm?
If yes, then the problem is the Power Supply providing +5V even if the Mainboard is turned off.

GTXJackBauer

Full Member

Tuesday, February 4th 2020, 1:41am

There should be a EU or green energy feature that shuts off 5V completely when the system turns off. Should be in your BIOS. I had an issue where my AQ6's display would still be on but once I enabled EU standards in my BIOS, nothing is powered on anymore.

kschermers

Newbie

Tuesday, February 4th 2020, 4:02am

unplugging USB solves the issue so yes it is a mobo/BIOS issue i think. something i saw in reddit said to enable 'ErP' setting in my BIOS (Gigabyte), but even after i enabled that I still get the problem. i poked around but didnt see any other settings that may relate to usb power, will continue searching. might try updating BIOS. ?(

xOperator

Newbie

Wednesday, February 5th 2020, 5:13pm

Quoted from "kschermers"

unplugging USB solves the issue so yes it is a mobo/BIOS issue i think. something i saw in reddit said to enable 'ErP' setting in my BIOS (Gigabyte), but even after i enabled that I still get the problem. i poked around but didnt see any other settings that may relate to usb power, will continue searching. might try updating BIOS. ?(
I have an ASUS and have ErP disabled.
I remember on my older ASUS motherboard, I had that problem with another USB device staying on. It had to do with some kind of Fast Charge USB port option it had for charging mobile devices.
When i powered off, that usb port was still supplying power.

Do you have a similar usb charge port feature?

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