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Aquaero4 and Aquasuite 4.72.00

Math39

Newbie

Aquaero4 and Aquasuite 4.72.00

Wednesday, May 13th 2020, 9:36am

Hi there,
I'm using an Aquaero4 for years now and it works fine as a stand-alone monitoring device (displaying temperatures and flowmeter).
But I think there's some problem with windows driver (win10).
Quite often, USB device for Aquaero has an error detected in devices manager. I also get BSOD on start-up that are most likely linked to my Aquaero4 (IRQL not less or equal, watchdog violation, etc...).
So what I'd like to know is what is the recommended setup for my configuration? Is there a usb driver or a newer version of Aquasuite that could solve my problems? Or a new firmware?

I'm using Windows 10

For Aquaero4 and Aquasuite see picture below



Thanks

This post has been edited 4 times, last edit by "Math39" (May 13th 2020, 9:38am)

Hufeisen

Senior Member

Wednesday, May 13th 2020, 5:57pm

The Aquaero 4 does not work correctly on new Mainboards.
The Problem is the old USB 1.0 Controller on the Aquaero 4.

Either connect the Aquaero to a 12 year or older Computer, or buy a new Aquaero 6.

The Aquaero 4 is no longer supported by Aquacomputer. There wont be updates anymore.

This post has been edited 2 times, last edit by "Hufeisen" (May 13th 2020, 6:13pm)

wpuser

Senior Member

Thursday, May 14th 2020, 3:31am

To be more specific: The problem is the behaviour of modern chipsets. These chipsets are not compatible to USB 1.1 devices like the aquaero 4.
There is a more detailed description in German available: aquaero 4 und aquaduct MK2/3 USB-Problembehebung

Math39

Newbie

Sunday, May 17th 2020, 7:10pm

Alright, thank you for your feedback.

I just hate to throw away a working device just because it has compatibility issue ?(
Besides, after reboot it usually works fine, including Aquasuite. Too bad really. I guess that's how things work nowadays.

wpuser

Senior Member

Sunday, May 17th 2020, 11:55pm

I fully understand your point, but please keep in mind, that aquaero 4 was released back in 2005 and that is 15 years ago. Aqua Computer really has a long-time support, however, it cannot last forever.

Stephan

Administrator

Monday, May 18th 2020, 12:19pm

We would still be glad to solve this as we also don't like products that are still fine needs to be replaced.

But to be honest this issue can not be solved from our side as it is a hardware issue caused by the NXP/Motorola USB controller and integrated USB Hub inside the MCU. We already patched some issues with code but we are at a point it's really not possible to solve it.

As we have only nearly no influence on USB drivers and new chipsets we can not solve this on our side. This discussion including detailed error descriptions, USB Analyers logs etc. has been already held several times.

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