Are you shipping to United Kingdom

bigjimmyauk

Junior Member

Monday, March 15th 2021, 1:17pm

1

In the never ending quest to find aquacomputer parts I always end up back at the aquacomputer store. Uk stock is non existent for most products. I have seen 4 forum posts today on various forums saying you are not currently shipping to the UK but I can not see any mention of this anywhere on the store. Can someone please 100% clarify and also clarify what we will be charged on items that we buy once they get to the UK.

Thanks in advance

Silky_

Junior Member

Monday, March 22nd 2021, 3:31am

2

Seems strange? I just received my order and I’m from California, USA. One thing I did notice was UPS was the only option for shipment for me. Perhaps look at your postal carriers in regards to international shipments.

sebastian

Administrator

Monday, March 22nd 2021, 7:43am

3

Quoted from "bigjimmyauk"

Uk stock is non existent for most products. I have seen 4 forum posts today on various forums saying you are not currently shipping to the UK

We currently do not ship anything to UK.

JasonMorris

Full Member

Monday, March 22nd 2021, 4:29pm

4

Hi Sebastian,
Is this due to Brexit?
If so do you know when shipping will be resumed?
thanks.

bigjimmyauk

Junior Member

Tuesday, March 23rd 2021, 12:06am

5

Quoted from "sebastian"

Quoted from "bigjimmyauk"

Uk stock is non existent for most products. I have seen 4 forum posts today on various forums saying you are not currently shipping to the UK

We currently do not ship anything to UK.

Under what circumstances? A little more info would be appreciated. Are you still supplying your UK distributors? If this is something that's going to happen long term I'll have send my Ultitube D5 next and quadro's back to the store i got it from as i don't want a half system with a brand that's not supported as i have a lot more items to get.

This post has been edited 1 times, last edit by "bigjimmyauk" (Mar 23rd 2021, 12:30am)

sebastian

Administrator

Tuesday, March 23rd 2021, 11:19am

6

Quoted

Is this due to Brexit?

Yes

Quoted

If so do you know when shipping will be resumed?

We do not know when. When the customs and taxes and shipping become calculable again, we will also send to UK again.

Otherwise you can buy our products from caseking.

InfoSeeker

Senior Member

Tuesday, March 23rd 2021, 11:58am

7

I believe Highflow.nl ships to the UK at this time.
I ran a test purchase and they provided a shipping cost to a London location.

Gibo

Junior Member

Tuesday, March 23rd 2021, 2:55pm

8

Or eventually:
https://mygermany.com/

bigjimmyauk

Junior Member

Friday, April 9th 2021, 2:26pm

9

Unfortunately case king do not ship to the United Kingdom either. Seems like a punishment to be honest. Countless other companies are shipping with no issues. Just a night mare when you need aquacomouter spare parts and you can't get anything.

In a way I'm regretting spending so much on your products to find it almost impossible to obtain spare parts. Like u can't currently use my d5 ultitube due to a split seal and I can't get one without spending a fortune or bending over backwards to do it. Is it too much to ask to make sure a uk stockist is carrying the spare parts for items which cost nearly £200

Taubenhaucher

God

Friday, April 9th 2021, 3:25pm

10

Is it your honest opinion that Aquacomputer has to pay for the crap the British government has done?
Or are you just generally pissed off about the situation?

I can understand the latter, but Aquacomputer is the wrong scapegoat.

Es gibt keinen Ausweg, den ein Mensch nicht beschreitet, um die tatsächliche Arbeit des Denkens zu vermeiden.
Thomas Alva Edison (1847-1931), amerik. Erfinder

InfoSeeker

Senior Member

Friday, April 9th 2021, 4:18pm

11

Quoted from "Taubenhaucher"

Is it your honest opinion that Aquacomputer has to pay for the crap the British government has done?
Or are you just generally pissed off about the situation?

I can understand the latter, but Aquacomputer is the wrong scapegoat.

What 'crap' does Aquacomputer have to pay? Additional duties are generally passed to the customer, yes?

Gibo

Junior Member

Friday, April 9th 2021, 5:39pm

12

Quoted from "bigjimmyauk"

Unfortunately case king do not ship to the United Kingdom either. Seems like a punishment to be honest. Countless other companies are shipping with no issues. Just a night mare when you need aquacomouter spare parts and you can't get anything.

In a way I'm regretting spending so much on your products to find it almost impossible to obtain spare parts. Like u can't currently use my d5 ultitube due to a split seal and I can't get one without spending a fortune or bending over backwards to do it. Is it too much to ask to make sure a uk stockist is carrying the spare parts for items which cost nearly £200

Have you tried with https://mygermany.com/ ?

bigjimmyauk

Junior Member

Friday, April 9th 2021, 8:51pm

13

Quoted from "Taubenhaucher"

Is it your honest opinion that Aquacomputer has to pay for the crap the British government has done?
Or are you just generally pissed off about the situation?

I can understand the latter, but Aquacomputer is the wrong scapegoat.

It's a case of companies can't seem to be bothered to fill out a customs form and pass the charge to the customer. I don't give a crap what it costs me once it lands here in the UK I just want to be able to order my spare parts easily with minimal of fuss.

InfoSeeker

Senior Member

Friday, April 9th 2021, 10:43pm

14

As I mentioned above, try HighFlow.NL in Nederland. They appear to be shipping to the UK... clever lot those Dutch

biopunk

Junior Member

Saturday, April 10th 2021, 1:39am

15

Highflow NL somehow managed to deal with the Brexit situation and calculate UK VAT at checkout, what's stopping Aqua Computer from doing the same?
I've been emailing them about shipping to the UK since the beginning of January and it seems they just don't care enough. Utterly disappointing because I love their products.

This post has been edited 2 times, last edit by "biopunk" (Apr 10th 2021, 2:05am)

cristian.ticu

Junior Member

Sunday, April 11th 2021, 9:01am

16

You can always use a forwarding service. I have used myGermany.com for quite a while now. Very reliable and not that expensive,

Railgun

Full Member

Monday, April 12th 2021, 1:16pm

17

Quoted from "bigjimmyauk"

It's a case of companies can't seem to be bothered to fill out a customs form and pass the charge to the customer. I don't give a crap what it costs me once it lands here in the UK I just want to be able to order my spare parts easily with minimal of fuss.

Exactly. It’s just being lazy. I would care what it costs as it would be virtually nothing as it’s simply paperwork that’s cut/paste.

mcrustk2

Junior Member

Wednesday, June 9th 2021, 3:50pm

18

Quoted from "sebastian"

Quoted from "bigjimmyauk"

Uk stock is non existent for most products. I have seen 4 forum posts today on various forums saying you are not currently shipping to the UK

We currently do not ship anything to UK.

Has this changed/updated - Are you shipping to the UK now?

Thanks,

Tasky

Full Member

Thursday, June 10th 2021, 4:01am

19

Quoted from "Railgun"

Quoted from "bigjimmyauk"

It's a case of companies can't seem to be bothered to fill out a customs form and pass the charge to the customer. I don't give a crap what it costs me once it lands here in the UK I just want to be able to order my spare parts easily with minimal of fuss.

Exactly. It’s just being lazy. I would care what it costs as it would be virtually nothing as it’s simply paperwork that’s cut/paste.

It's also a lot to do with Covid, and many couriers actually suspending their services from Germany to the UK. Politics is only one side of this.

WinstonWoof

Full Member

Friday, June 11th 2021, 6:23am

20

I had to order my Octo (about 1 month ago) from https://www.aquatuning.co.uk/

It came from Germany via UPS as they are actually German company.

Go figure

My Youtube Aquasuite Playlist

Are you shipping to United Kingdom

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