Aquaero, display shows wrong characters, Aquasuite doesn't detect it properly

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MrToad

Junior Member

Aquaero, display shows wrong characters, Aquasuite doesn't detect it properly

Saturday, September 5th 2009, 9:14pm

As the subject line reads really...

It's been working OK for a couple of months, then suddenly the display started showing squares rather than characters, and Aquasuite detects it as "ÿÿÿÿÿÿÿÿÿ" (the tab is no longer called "Aquaero" but that...)

Then sensor names and other stuff becomes "ÿÿÿÿÿÿÿÿÿ" too, and everything goes to hell in a bicycle.

I've tried re-flashing the firmware, disconnecting everything... same result.

Any ideas?

Top_Nurse

Senior Member

Saturday, September 5th 2009, 10:41pm

Check to make sure your display hasn't come loose from the Aquaero main board (unlikely).
Check USB cable and power connections.
Do a HW reset.
Look for any burned out components on the board.

What do you have connected to your Aquaero?

MrToad

Junior Member

Sunday, September 6th 2009, 11:47am

Hahhahahahhahahah!

Thanks Top_Nurse

I took it apart and there was a single, tiny and lonely strand of copper cable making a derivation between two SMCs.

Most likely it found it's way inside the computer case when I was terminating the cables (had to make plenty of custom cables for this project) and then entropy made the rest of the work.

I've cleaned the PCB thoroughly and now it works fine again :thumbsup:

I feel a bit stupid now :blush:

Hopefully it caused no permanent damage. Time will tell

Bless ya young lady. Thanks again

Top_Nurse

Senior Member

Sunday, September 6th 2009, 11:55am

MrToad

Junior Member

Thursday, September 10th 2009, 3:14am

Quick follow-up...

After clearing the little derivation, everything *seemed* to work OK... but it doesn't LOL

There's a glitch that's driving me through the road of insanity...

I have 2 x Aquastream XT, 1 x Poweradjust, 1 x Multiswitch and 1 x Aquaero.

Now, the Poweradjust and the Aquastreams are fine. They're detected as HID devices and always "seen" by Aquasuite.

However, the Aquaero and the Multiswitch have become mutually exclusive. Either one or the other are detected and "mounted" as HID devices. But never both at the same time.

After tinkering with both quite a lot, I've determined that whichever of the two is powered first, will prevent the other from being detected.

Any insight on this?

Thanks

Top_Nurse

Senior Member

Thursday, September 10th 2009, 10:24am

Is the Multi-Switch and the Aquaero hooked up via USB or do you have the Multi-Switch connected through the Aquaero?

Are you hooking anything up through the Aquabus?

This post has been edited 1 times, last edit by "Top_Nurse" (Sep 10th 2009, 10:25am)

fox3

Full Member

Thursday, September 10th 2009, 5:18pm

I remember reading somewhere that you need to change the address on one of them. I know I needed to do that when using 2 XT ultra's.

MrToad

Junior Member

Thursday, September 10th 2009, 7:47pm

Righty... I actually haven't changed the address on anything yet because I have nothing connected through aquabus as it was giving me grief no end. Even using good quality shielded cables, I think the runs are too long for the I2C bus.

All the devices are connected via USB to a hub inside the computer that's connected to one of the motherboard headers.

Will look into the address issue tho, thanks for the suggestion

EDIT: Setting the address via jumper on the multiswitch had no effect. However, I found that if I disable and re-enable the USB devices (Aquaero and Multiswitch) in the device manager, they are "mounted" properly. Is a bit of a PITA having to do that every time I power on or reboot the computer, but hey, is a workaround that works until I can find a more definitive solution...

This post has been edited 1 times, last edit by "MrToad" (Sep 10th 2009, 8:32pm)

Top_Nurse

Senior Member

Thursday, September 10th 2009, 10:17pm

Do you have an ASUS motherboard?

MrToad

Junior Member

Thursday, September 10th 2009, 11:28pm

Quoted from "Top_Nurse"

Do you have an ASUS motherboard?

Nope... GigaByte EP45-UD3P, why?

Top_Nurse

Senior Member

Friday, September 11th 2009, 12:34am

Some ASUS boards are known for this kind of problem. Are you using the latest Aquastream and Aquaero firmware and software.

MrToad

Junior Member

Friday, September 11th 2009, 1:06am

Quoted from "Top_Nurse"

Some ASUS boards are known for this kind of problem. Are you using the latest Aquastream and Aquaero firmware and software.

Yup yup...

I've tried to change OS (I was using the 64 bit version of Win7), but I have the same problem in WinXP Pro.

Incidentally I have the same problem connecting the hub to the laptop, or indeed connecting both the Aquaero and the Multiswitch directly to USB ports in the laptop without using a hub.

To be fairly honest, it's doing my head in :wacko:

I'm running out of troubleshooting ideas and getting closer and closer to the line that divides curiosity from frustration...

Top_Nurse

Senior Member

Friday, September 11th 2009, 1:32am

Why not hook the Multi-Switch directly to the Aquaero through the Aquabus? What happens when you take out the hub altogether?

MrToad

Junior Member

Friday, September 11th 2009, 2:31am

Quoted from "Top_Nurse"

Why not hook the Multi-Switch directly to the Aquaero through the Aquabus? What happens when you take out the hub altogether?

Thought on that, but you can't use the PWM function through the aquabus, is just on or off...

Oh, and when I don't use the hub, and just connect the devices to the MB headers or the USB ports on the laptop, the result is the same...

If it wouldn't happen in WinXP too I'd blame Win7, but it happens in both...

Must be that they don't like GigaByte boards either

Will have to steer clear off tier 1 manufacturers and buy a EVGA next time

Top_Nurse

Senior Member

Friday, September 11th 2009, 5:00am

I suggest you PM Sebastian or perhaps Shoggy might now what's up. Seems to me that your computer thinks both devices are the same for reasons I don't know.

Do you have the latest Gigabyte BIOS?

MrToad

Junior Member

Friday, September 11th 2009, 9:49pm

Quoted from "Top_Nurse"

I suggest you PM Sebastian or perhaps Shoggy might now what's up. Seems to me that your computer thinks both devices are the same for reasons I don't know.

Do you have the latest Gigabyte BIOS?

I may as well do that... maybe there's a solution that doesn't involve changing the motherboard

And yeah, I have the latest bios for this mobo.

Thanks a lot for your help tho

Top_Nurse

Senior Member

Tuesday, September 15th 2009, 1:25am

Do you have standby power to the Aquaero?

Top_Nurse

Senior Member

Saturday, September 19th 2009, 6:06am

Guess what happened when I applied power to my Aquaero? While attempting to set the names for fans I all of a sudden got gibberish and all the text was flowing right to left in such a manner that it was impossible to do anything but watch.

I turned off the power, held down the Set button and turned the computer back on. This initiated an eprom reset and cleared all problems.

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