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Aquaduct 360XT

terianx

Newbie

Aquaduct 360XT

Saturday, May 5th 2007, 7:47am

I recently purchased an aquaduct 360XT, but I can't seem to get it working, I get an msg at startup, "PUMP 1 not avail" "firmware too old or not connected". Any one of why and how to fix it?

Stephan

Administrator

Re: Aquaduct 360XT

Saturday, May 5th 2007, 12:18pm

Please send a mail with this error and your serial number to support@aqua-computer.de We will try to help you.

terianx

Newbie

Re: Aquaduct 360XT

Sunday, May 6th 2007, 6:14am

Quoted from "Stephan"

Please send a mail with this error and your serial number to support@aqua-computer.de We will try to help you.


I figured out what my problem is, It appears that the PCI bracket that supply power to the unit is defective. I replaced the bracket with a new one and everything works now.

What I also want to know is, how much does it cost to repair and aquaduct 360? I have one that needs repairing, and how long does it take? I'm located in the United States.

-Mark-

Shoggy

Sven - Admin

Re: Aquaduct 360XT

Sunday, May 6th 2007, 4:07pm

If it is not the fault of your own, you still have the warranty and I guess you will only have to pay the shipping costs.

terianx

Newbie

Re: Aquaduct 360XT

Monday, May 7th 2007, 6:58am

Quoted from "Shoggy"

If it is not the fault of your own, you still have the warranty and I guess you will only have to pay the shipping costs.


How do I send it back? I've email "support@aqua-computer.de" and didn't recieve a reponse, also how long does it take to repair it?

Katzenfreund

God

Re: Aquaduct 360XT

Monday, May 7th 2007, 8:11am

AC usually don't work on weekends ;)

The time they need should be based on the failure you have.
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