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Aquaero there but not responding

osborne3

Junior Member

Aquaero there but not responding

Friday, July 2nd 2010, 3:32pm

Hey I have two Aquaero's installed in my system and both are detected in my aquasuite but only one responds to adjustments, for instance when I try to adjust the Power it doesn't do anything even when I try to restore factory defaults. So anyway I need a solution. Please help : )



PC:

EVGA X58 SLI LE

CORE i7 920

Corsair Dominator 2000Mhz

Shoggy

Sven - Admin

Friday, July 9th 2010, 12:25am

Only for a test: have you tried to swap the USB connections on the board? You can also try to test it in another PC to check if the aquaero or the PC has a problem.

osborne3

Junior Member

Sunday, July 25th 2010, 10:14am

I just tried both Aquaero in a different computer and i'm getting the same thing, one is responding and another is not. Keep in mind both are Evga boards.

P.S. sorry for the late response. :D

Shoggy

Sven - Admin

Monday, July 26th 2010, 11:55am

Seems to be a compatibility problem here. I would recommend to get a cheap PCI USB controller card. That should work for you.

osborne3

Junior Member

Monday, July 26th 2010, 5:10pm

But then why would one aquaero work perfectly fine on the evga board and the other just completely ingore all commands?

Shoggy

Sven - Admin

Tuesday, July 27th 2010, 9:42am

Ah OK, I did not realize that you tested two aquaeros. I thought on one board it is working and on the other one it does not.

Mhhh, then it might be possible that the aquaero that is not working has a damaged USB interface. I would recommend to test it in another PC that does not use an EVGA board. If it still does not work it is very likely that it is damaged.

osborne3

Junior Member

Wednesday, July 28th 2010, 2:26pm

Well i'm pretty much 100% sure know that it is broken and either needs fixing or replacing how would I go about doing that? Is this sort of thing covered? :thumbsup:

Shoggy

Sven - Admin

Thursday, July 29th 2010, 7:13pm

You will have to send it back to us. Please note that we will have to charge for the shipping back to you. The repair itself (if under warranty) is free of charge.

osborne3

Junior Member

Friday, July 30th 2010, 6:03pm

Ok that's fine with me how would I go about setting this up, is there some form I have to fill out? Also could I please send you my inline temp monitor that's not working too. Thanks : )

Shoggy

Sven - Admin

Sunday, August 1st 2010, 3:29pm

Just send it to

Aqua Computer GmbH & Co. KG
Gelliehäuser Str. 1
37130 Gleichen
GERMANY

and include a short letter that explains the problems with the parts.

osborne3

Junior Member

Sunday, August 1st 2010, 7:22pm

Ok thank you very much : )

P.S. Bad luck on world cup, team looked awesome. More than I can say for england. :wacko:

osborne3

Junior Member

Wednesday, October 13th 2010, 10:22am

Hello Shoggy,

Unfortunately I am having the same problem again this time on my other Aquaero, it's not responding to any of my commands such as changing fan speed, won't turn on LED's and it won't reset. I didn't no wether or not to start a new thread seeing as it's related and is the same problem as before. Thanks : )

Shoggy

Sven - Admin

Wednesday, October 13th 2010, 1:58pm

The last time we only did a reset of your device and that was all so I highly recommend that you test that yourself at first.

Shutdown the PC, press and hold the set button, start the PC again and wait until you see a reset message on the display.

osborne3

Junior Member

Friday, October 15th 2010, 10:54am

I have the model without the display so how would I go about reseting it without the display?

Shoggy

Sven - Admin

Friday, October 15th 2010, 3:46pm

Still the same way. The LT variant also has the three buttons.

osborne3

Junior Member

Saturday, October 16th 2010, 2:36am

Ok so I found the buttons, ok so now which one is it? Sorry I lost my manual.

Shoggy

Sven - Admin

Tuesday, October 19th 2010, 10:00am

O
....O
O

The red one ;)

osborne3

Junior Member

Wednesday, October 20th 2010, 3:46am

OK cool, good example thanks : )

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