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Octo issues on first install

Audrieu

Newbie

Octo issues on first install

vendredi 18 décembre 2020, 10:22

So just finished build my new system, as I went to fill the loop I noticed that none of the fans were reacting to the octo, (this is the first time the octo had been powered on) the status is flashing red, which I read is an error state.

I rerouted everything to mb headers and got the computer to boot. The aquasuite software says it needs to update the firmware on the octo, but almost instantly errors.

Anyone any idea's in a direction I could head?

cheers!

sebastian

Administrator

vendredi 18 décembre 2020, 10:31

Disconnect everything. Connect only Power and USB. Power of you computer and try it again.

Audrieu

Newbie

vendredi 18 décembre 2020, 10:36

With only power and the usb connected and after a power off for a minute it still has the same issues on powering the system back up

sebastian

Administrator

vendredi 18 décembre 2020, 11:03

is the firmware update working?

Audrieu

Newbie

vendredi 18 décembre 2020, 11:14

It is not. Tells me there was an error, asks me to turn everything off and wait 20 second and power it the computer and try again . Which we have done.

sebastian

Administrator

vendredi 18 décembre 2020, 11:18

Try the device with an other computer.
Is the device is blinking when you power off your computer.

Audrieu

Newbie

vendredi 18 décembre 2020, 11:24

The device is not blinking when the system is off. I tried it on another (although I didn't try the software) assumed it was the same becuase the status light was flashing red.

Audrieu

Newbie

vendredi 18 décembre 2020, 19:33

ok took it to work and tried it on on another comptuer. Aquasuite wont pick it and in windows U see usb device with the status of "Device Descriptor Request Fail") will need to double check on the system at home if it is doing the same thing.

mba

Newbie

lundi 21 juin 2021, 18:33

Hello, any news on your issue? I have the same issue brand new OCTO, blinking red light. I wrote technical support but no answer yet.

SaiBork

Junior Member

samedi 26 juin 2021, 10:12

Support email can take 4 weeks to reply at this time, so it may be a while before you get a response.

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