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AQUA OCTO Bricked? USB Device Not Recognized

Azortharion

Newbie

AQUA OCTO Bricked? USB Device Not Recognized

vendredi 22 janvier 2021, 14:21

Hi. With the new AquaSuite Version x.35, I was prompted to update my firmware and first remove all fans from it, so I shut down my PC and I removed all the fans.

When I started up the PC again, my OCTO is no longer recognized by AquaSuite. Plugging the fans back in does not work - all the fan headers are not functioning.

I tried uninstalling AquaSuite to reinstall it, but now I cannot even reinstall it because the installer cannot detect the device.

Motherboard: GIGABYTE B550 AORUS PRO V2
CPU: 5900X

Things I have tried:

  • Reinstall AMD Chipset Drivers (to ensure that there's no USB driver problems)
  • Try all different orientations of the internal USB plug in both of my internal USB headers.
  • Trying different MOLEX connectors on my PSU cable (it has a chain of 4-5 MOLEX connectors)
  • Removing the AquaSuite from the PC for a day.
  • Replugged the USB header on the OCTO device itself.




Ce message a été modifié 5 fois. Dernière modification effectuée par "Azortharion" (22 janvier 2021, 14:32)

knacker

Full Member

samedi 23 janvier 2021, 17:08

Same happened to mine- assumed it had fused

Azortharion

Newbie

dimanche 24 janvier 2021, 15:10

Citation de "knacker"

Same happened to mine- assumed it had fused
Did you ever have a solution or find any ideas? Delivery on new one is 30-60 days..

InfoSeeker

Senior Member

dimanche 24 janvier 2021, 17:34

Citation de "Azortharion"

Citation de "knacker"

Same happened to mine- assumed it had fused
Did you ever have a solution or find any ideas? Delivery on new one is 30-60 days..

Please note:
Due to a high volume of inquiries, it currently takes up to two weeks to respond to e-mails.

support@aqua-computer.de

Azortharion

Newbie

lundi 25 janvier 2021, 02:52

Yep, I sent an email in a few days ago. No reply. That is why I am here. :)

InfoSeeker

Senior Member

lundi 25 janvier 2021, 05:12

I have never not received a reply from customer service at aquacomputer.
They are very busy atm recovering from a couple of issues.
The notice about 'up to two weeks to respond to emails'' was snipped off their support page tab above.

They will get back to you.

Azortharion

Newbie

lundi 25 janvier 2021, 15:45

I never doubted that they are gonna get back to me eventually.

Even so I thought it appropriate to consult the forum to see if someone could help with the issue.

Azortharion

Newbie

mardi 2 février 2021, 17:22

Aqua got back to me and offered to send a new unit, in case anyone else finds this thread. I never found a fix. They specifically said I could not possibly fix the controller board myself, so that's what I presume went wrong.

knacker

Full Member

lundi 8 février 2021, 21:50

Sorry I’ve only just seen this- I’ve just tried the Octo on a third PC and it seems to work apart from if I connect a fan to #3 it will only run at 100% only

JustinThyme

Junior Member

jeudi 11 février 2021, 03:13

Had it happen to me during software update and wasn't even prompted to unplug anything Just updated the software and it bricked.
Be prepared with your proof of purchase etc. They were actually quick to respond to me. I didnt use contact us, I opened an RMA ticket.
I got the automated response then a real response and they shipped out a new one the next day and had it in the US in two days.
Mine happened on X23 I think, thats since been pulled.

Ce message a été modifié 2 fois. Dernière modification effectuée par "JustinThyme" (11 février 2021, 03:15)

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