OK, I think we had different issues then... unfortunately that is all I have, you may want to contact support.
As to the fans, I believe they are controlled by the aquaero, and if you can't access it you may not have control from aquasuite.
Do you have the infrared controller?
I do, and i need new batteries, and see what i can get out of it.
It should function independently of wheter the aquaero is connected through USB or not.