Hello,

I have a problem with my new Aquaero controller. Since 4 hours, it's not anymore possible to have a connection between the module and the motherboard. After a reboot of my system... it was not anymore possible to have a link. I tried all internal USB ports of my motherboard (Asus P7P55D Deluxe with latest bios and drivers), I tried to update the driver in the peripheral manager of Windows but nothing happened... I always get the '' ! '' in the computer magement....and the Aquasuite can't see the Aquaero...

What's up? I tried other USB peripheral on internal USB ports without any problem! The moterboard works fine, no issue from this side. It seems that the problem comes from the Aquaero.... I tried to reset it, but nothing happened. I tried also different verisons of Aquasuite... but the problem comes from the connection between Mobo and Aquaero, it looks like a driver issue.

OS: Windows Vista 32, and Windows Seven 32.... I tried with both OS...



My aquaero:

Firmware 4.22
OS: 2.03 LCD
Hardware revision: 4.00
Serial: 11093

About my Aquaero configuration:

4x Noctua NF P12 connected on the Aquaero
4x Thermal sensor (delivered in the Aquaero box)
1x In Line thermal sensor from Aqua Computer
1x Flow Sensor High Flow from Aqua Computer
1x 24p ATX cable with relay option

Nothing very exotic... it's standard hardware connected on the Aquaero...

Is it a hardware failure of the Aquaero?? USB controller broken or something like this? (I didn't make any mistake when connecting the USB cable... I was aware of risks to reverse the connectors, the problem is not there I was very careful during connections....) I received it one week ago and it runs since 2 days only... all connections are correct, I checked it several times.... and it was working some hours ago! I had the connection, and I began to customize the cooling profile....

Can you please tell me what's wrong? Any idea? Is it a known issue? Is it a hardware failure?



Hope you'll be able to help me, because I don't know if people from Aquacomputer are talking English... the website is not really translated in English so....



Best regards.

I found the solution this morning!

Let me tell you what's happening.

When restarting operating system or shutting down, if Aquasuite is still running, the software pops up a window with a countdown (15 seconds), asking for Saving or Discarding changes. IF I CLICK ON ''SAVE'' CHANGES... after reboot, NO MORE COMMUNICATION WITH AQUAERO MODULE!

And if I click on DISCARD changes, OS reboots and... communication between Soft and Controller is running fine

I suppose there is a bug somewhere... so for more comfort, I checked the box ''don't ask me again'' in the pop up window of the aquaero I was talking about, choosinf Discard Changes as permanent choice in case of reboot of shut down.

Strange isn't it? But this works... And I wanted to share this workaround with you, maybe someone will have a technical explaination for that

Best regards.

Well it could be great for sure to fix this bug because I'm experiencing again the problem... and I don't know why (after installation of a driver for a RME sound card...).



My workaround was not solving the problem, just for a few moment but now... same story again.



Maybe for developpers it could be useful to know something about the configuration of my pc.



MB: Asus P7P55D Deluxe

CPU: Intel i5 750

Memory: Corsair Dominator DDR3 1600MHz

OS: Windows 7 Home Premium and Windows Vista Home Premium, both 32bit version



I don't think that the rest of the configuration may help for such an issue.

First of all, thank you very much for your quick answer.

The Asus P7P55D MB model is pretty new in the Asus MB range, and I already installed a new BIOS version supposed to fix some compatibility issues with USB devices (as explained in the BIOS version description). Badly not with the Aquaero. It will maybe happen in the future. Do you have same issues with EVGA motherboard? I forecast a MB upgrade with a EVGA Classified, so if theres no issue with EVGA... I don't need a USB PCIe controller.

Today I have free PCIe slots to plug a USB PCIe controlle, no problem for that, my question is: are there some know issues with some USB PCIe cards? It could be great to have the information before ordering the hardware workaround

For the moment it works again but sometimes after a reboot connexion is lost. It depends (on something that I can't isolate.... ). Anyway I still have control of my cooling system from the controller itself, but it's really more comfortable to monitor and customize the system from the os.... I really appreciate the product and I'm happy with this investment. I also understand that some problems may happen, and finally with a reliable workaround I'm satisfied.

Other problem seen yesterday: system don't resume ater hibernation of standby. Well... happened 1 time only. I'll investigate my settings.

Best regards.

Hello.

Today I received my new motherboad. I was expecting a good result with the Aquaero....

BUT NO!

I have exactly the same problem...

USB device : this peripheral can't start - code 10

OS: Windows 7 64bit Pro and Windows 7 Home 32bit.

Please find a solution, I'm sure I'll not be the only one with this problem. I also have the start mode issue... sometimes I have to start the Pc from the aquaero panel, sometimes from the power button and each time I select the same menu on the aquaero...

There's maybe a workaround, something else than a PCI USB card... because otherwise you have to bundle a PCIe USB card with your product....

Previous motherboard: Asus P7P55D Deluxe
Current motherboard: EVGA P55 FTW

Thanks.

Hello Shoggy,

Well... as explained I changed my PC configuration to a new one. It's like testing by a friend isn't it? The common factor is the aquaero controller itself. It's probably not the pc, not the software, not the OS (Vista 32, Seven 32 and 64b).

So.... the problem is probably on the controller itself... what's strange is: sometime it's working, sometimes not. Randomly. Sometimes after a reboot, sometimes after a cold start... driver issue? With P55 I/O bridge? It's the standard Intel driver package for both motherboards...

USB controller of the Aquaero DOA >> not possible because sometimes it's working
USB controller of the Aquaero issue >> probably but because of what. That's the question

You know what, I placed an order some days before on your website for additional options for my aquaero system. I ordered that: http://shop.aquacomputer.de/product_info…roducts_id=2304 - 1 x USB 2.0 Controller, PCI, 2+2 Port (zwei interne Ports als Stiftleiste), product code # 52576 (order number 354679 24/11/2009). For the aquaero, but I was hoping that changing from Asus to EVGA may solve the problem. But no as you can see. So I'll unpack the USB PCI card, and test it this evening. The card is coming from Aquacomputer, if it doesn't work with the card, what do you suggest? I mean if it doesn't work with the USB PCI card, the controller is probably delivered with a bug or with hardware issues.

If it doesn't work with the USB PCI card... what do I have to do? Because without Aquaero... i have no monitoring for my watercooling and... burning my configuration is not an option. If I have to send the controller back to you... I have to spend more than a week without PC at home...

Hope the PCI card will fix the problem. But I'm not sure it will... 2 motherboards from different manufacturers but both with a very good reputation in term of stability et performance... hum.

Regards,
Cyril

PS: I don't allow the Aquaero suite to be launched at windows startup, I do it manually, because having a Aquaero logo on a black window without any monitoring information... it's not really nice and positive on windows startup.

Hello,

Another customer has the same problem with another Asus motherboard.....
Windows 7 help please

Hum hum....

Just for your information, the PCI USB card I bought seems to be a good (but not free...) workaround, until now (installed yesterday) Aquaero starts after each reboot and I can use Aquasuite. But having this PCI card... I'm not happy with this. This is a hardware workaround and for a Aquaero ... it's not a cheap product so compatibility issue of the USB controller... it's hard to understand...and to accept

Is it maybe possible to know why we have this problem? Is it because of the USB controller embedded in the Aquaero, which is not ''standard'' and is not well working with some motherboards brands? Do I have to ask this question on the EVGA and Asus forum?