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Are you shipping to United Kingdom

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bigjimmyauk

Junior Member

Are you shipping to United Kingdom

lundi 15 mars 2021, 13:17

In the never ending quest to find aquacomputer parts I always end up back at the aquacomputer store. Uk stock is non existent for most products. I have seen 4 forum posts today on various forums saying you are not currently shipping to the UK but I can not see any mention of this anywhere on the store. Can someone please 100% clarify and also clarify what we will be charged on items that we buy once they get to the UK.

Thanks in advance

Silky_

Junior Member

lundi 22 mars 2021, 03:31

Seems strange? I just received my order and I’m from California, USA. One thing I did notice was UPS was the only option for shipment for me. Perhaps look at your postal carriers in regards to international shipments.

sebastian

Administrator

lundi 22 mars 2021, 07:43

Citation de "bigjimmyauk"

Uk stock is non existent for most products. I have seen 4 forum posts today on various forums saying you are not currently shipping to the UK
We currently do not ship anything to UK.

JasonMorris

Full Member

lundi 22 mars 2021, 16:29

Hi Sebastian,
Is this due to Brexit?
If so do you know when shipping will be resumed?
thanks.

bigjimmyauk

Junior Member

mardi 23 mars 2021, 00:06

Citation de "sebastian"

Citation de "bigjimmyauk"

Uk stock is non existent for most products. I have seen 4 forum posts today on various forums saying you are not currently shipping to the UK
We currently do not ship anything to UK.
Under what circumstances? A little more info would be appreciated. Are you still supplying your UK distributors? If this is something that's going to happen long term I'll have send my Ultitube D5 next and quadro's back to the store i got it from as i don't want a half system with a brand that's not supported as i have a lot more items to get.

Ce message a été modifié 1 fois. Dernière modification effectuée par "bigjimmyauk" (23 mars 2021, 00:30)

sebastian

Administrator

mardi 23 mars 2021, 11:19

Citation

Is this due to Brexit?
Yes

Citation

If so do you know when shipping will be resumed?
We do not know when. When the customs and taxes and shipping become calculable again, we will also send to UK again.

Otherwise you can buy our products from caseking.

InfoSeeker

Senior Member

mardi 23 mars 2021, 11:58

I believe Highflow.nl ships to the UK at this time.
I ran a test purchase and they provided a shipping cost to a London location.

Gibo

Junior Member

mardi 23 mars 2021, 14:55

Or eventually:
https://mygermany.com/

bigjimmyauk

Junior Member

vendredi 9 avril 2021, 14:26

Unfortunately case king do not ship to the United Kingdom either. Seems like a punishment to be honest. Countless other companies are shipping with no issues. Just a night mare when you need aquacomouter spare parts and you can't get anything.

In a way I'm regretting spending so much on your products to find it almost impossible to obtain spare parts. Like u can't currently use my d5 ultitube due to a split seal and I can't get one without spending a fortune or bending over backwards to do it. Is it too much to ask to make sure a uk stockist is carrying the spare parts for items which cost nearly £200

Taubenhaucher

God

vendredi 9 avril 2021, 15:25

Is it your honest opinion that Aquacomputer has to pay for the crap the British government has done?
Or are you just generally pissed off about the situation?

I can understand the latter, but Aquacomputer is the wrong scapegoat.
Es gibt keinen Ausweg, den ein Mensch nicht beschreitet, um die tatsächliche Arbeit des Denkens zu vermeiden.
Thomas Alva Edison (1847-1931), amerik. Erfinder

InfoSeeker

Senior Member

vendredi 9 avril 2021, 16:18

Citation de "Taubenhaucher"

Is it your honest opinion that Aquacomputer has to pay for the crap the British government has done?
Or are you just generally pissed off about the situation?

I can understand the latter, but Aquacomputer is the wrong scapegoat.

What 'crap' does Aquacomputer have to pay? Additional duties are generally passed to the customer, yes?

Gibo

Junior Member

vendredi 9 avril 2021, 17:39

Citation de "bigjimmyauk"

Unfortunately case king do not ship to the United Kingdom either. Seems like a punishment to be honest. Countless other companies are shipping with no issues. Just a night mare when you need aquacomouter spare parts and you can't get anything.

In a way I'm regretting spending so much on your products to find it almost impossible to obtain spare parts. Like u can't currently use my d5 ultitube due to a split seal and I can't get one without spending a fortune or bending over backwards to do it. Is it too much to ask to make sure a uk stockist is carrying the spare parts for items which cost nearly £200

Have you tried with https://mygermany.com/ ?

bigjimmyauk

Junior Member

vendredi 9 avril 2021, 20:51

Citation de "Taubenhaucher"

Is it your honest opinion that Aquacomputer has to pay for the crap the British government has done?
Or are you just generally pissed off about the situation?

I can understand the latter, but Aquacomputer is the wrong scapegoat.

It's a case of companies can't seem to be bothered to fill out a customs form and pass the charge to the customer. I don't give a crap what it costs me once it lands here in the UK I just want to be able to order my spare parts easily with minimal of fuss.

InfoSeeker

Senior Member

vendredi 9 avril 2021, 22:43

As I mentioned above, try HighFlow.NL in Nederland. They appear to be shipping to the UK... clever lot those Dutch ;)

biopunk

Junior Member

samedi 10 avril 2021, 01:39

Highflow NL somehow managed to deal with the Brexit situation and calculate UK VAT at checkout, what's stopping Aqua Computer from doing the same?
I've been emailing them about shipping to the UK since the beginning of January and it seems they just don't care enough. Utterly disappointing because I love their products.

Ce message a été modifié 2 fois. Dernière modification effectuée par "biopunk" (10 avril 2021, 02:05)

cristian.ticu

Junior Member

dimanche 11 avril 2021, 09:01

You can always use a forwarding service. I have used myGermany.com for quite a while now. Very reliable and not that expensive,

Railgun

Full Member

lundi 12 avril 2021, 13:16

Citation de "bigjimmyauk"


It's a case of companies can't seem to be bothered to fill out a customs form and pass the charge to the customer. I don't give a crap what it costs me once it lands here in the UK I just want to be able to order my spare parts easily with minimal of fuss.


Exactly. It’s just being lazy. I would care what it costs as it would be virtually nothing as it’s simply paperwork that’s cut/paste.

mcrustk2

Junior Member

mercredi 9 juin 2021, 15:50

Citation de "sebastian"

Citation de "bigjimmyauk"

Uk stock is non existent for most products. I have seen 4 forum posts today on various forums saying you are not currently shipping to the UK
We currently do not ship anything to UK.
Has this changed/updated - Are you shipping to the UK now?

Thanks,

Tasky

Full Member

jeudi 10 juin 2021, 04:01

Citation de "Railgun"

Citation de "bigjimmyauk"

It's a case of companies can't seem to be bothered to fill out a customs form and pass the charge to the customer. I don't give a crap what it costs me once it lands here in the UK I just want to be able to order my spare parts easily with minimal of fuss.
Exactly. It’s just being lazy. I would care what it costs as it would be virtually nothing as it’s simply paperwork that’s cut/paste.
It's also a lot to do with Covid, and many couriers actually suspending their services from Germany to the UK. Politics is only one side of this.

WinstonWoof

Full Member

vendredi 11 juin 2021, 06:23

I had to order my Octo (about 1 month ago) from https://www.aquatuning.co.uk/

It came from Germany via UPS as they are actually German company.

Go figure


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