Hi. With the new AquaSuite Version x.35, I was prompted to update my firmware and first remove all fans from it, so I shut down my PC and I removed all the fans.

When I started up the PC again, my OCTO is no longer recognized by AquaSuite. Plugging the fans back in does not work - all the fan headers are not functioning.

I tried uninstalling AquaSuite to reinstall it, but now I cannot even reinstall it because the installer cannot detect the device.

Motherboard: GIGABYTE B550 AORUS PRO V2
CPU: 5900X

Things I have tried:

• Reinstall AMD Chipset Drivers (to ensure that there's no USB driver problems)
• Try all different orientations of the internal USB plug in both of my internal USB headers.
• Trying different MOLEX connectors on my PSU cable (it has a chain of 4-5 MOLEX connectors)
• Removing the AquaSuite from the PC for a day.
• Replugged the USB header on the OCTO device itself.

Citation de "knacker"

Same happened to mine- assumed it had fused

Did you ever have a solution or find any ideas? Delivery on new one is 30-60 days..

Yep, I sent an email in a few days ago. No reply. That is why I am here.

I never doubted that they are gonna get back to me eventually.

Even so I thought it appropriate to consult the forum to see if someone could help with the issue.

Aqua got back to me and offered to send a new unit, in case anyone else finds this thread. I never found a fix. They specifically said I could not possibly fix the controller board myself, so that's what I presume went wrong.