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First time setup - QUADRO - Aquasuite NO USB device detected

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NGL_BrSH

Newbie

Posts: 4

First time setup - QUADRO - Aquasuite NO USB device detected

Tuesday, April 20th 2021, 11:10pm

Hello,
I just purchased and plugged in a QUADRO.

I was very careful to make sure the USB connector is oriented correctly on both ends and it is.
I plugged in the molex which is also providing power to a couple other devices and I can confirm it's got power.
When I try to install aquasuite, it indicates that there are no available devices connected.
I'm assuming the little status light should be lit but I can't seem to find that information online. Mine is not lit.
Will someone please help me out?
Thank you!

Hufeisen

Senior Member

Posts: 566

Wednesday, April 21st 2021, 5:22pm

The status light glow for around 5 Seconds on startup, and then go off.

If the Aquasuite Software cant find a Device, then the USB Connection does not work.
Please try a different USB Port on your Motherboard.
If that does not work, then look in the Device Manager in Windows if there are any Problems with unknown devices.

NGL_BrSH

Newbie

Posts: 4

Wednesday, April 21st 2021, 8:52pm

Thank you for confirming the functionality of the light.
After I then confirmed that the USB port worked by itself, and the orientation on the port and device were right, I decided to a peek under the rubber...
It seems a component decided to give up for some reason.
The only thing I had plugged in was the Molex, and the USB. I never got to plug in my fans or thermistor. I opened a support ticket. Hopefully, I get a response soon.


Picture for the interested: https://imgur.com/a/LBq8OLq

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