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OCTO not recognized after software update to version x.38

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Thomas

Newbie

Posts: 5

OCTO not recognized after software update to version x.38

Friday, April 9th 2021, 12:06pm

Hello,
Just updated aquasuite to version x.38 and now my OCTO is not recognized anymore.




I have " remove device from aquasuite" several times. shut down PC, disconnect power, wait for 5 mins and also swapped USB ports.But whenever i try to update the firmware of the OCTO i get the above screen again, really anoying.
I have also tried launching aquasuite as administrator, makes no difference.

I have no other PC's available to perform the updates, any idea's?
Best Regards
Thomas

Thomas

Newbie

Posts: 5

Friday, April 9th 2021, 12:36pm

Would not let me edit cause of 10.000 character limit..........

How long does it take for the octo to restart and how i know it restarted? so far i just waited 5 minutes

InfoSeeker

Senior Member

Posts: 1,763

Friday, April 9th 2021, 4:12pm

I believe the aquasuite does not restart itself... you need to restart it.

Thomas

Newbie

Posts: 5

Thursday, June 24th 2021, 4:50pm

Ended up disconnecting all fans as well, then update, then reconnect everything. Pain in the behind but got it working again.

Any method of updating to avoid this happening?

Thread can be closed.

Jacob

Full Member

Posts: 90

RE: OCTO not recognized after software update to version x.38

Wednesday, July 14th 2021, 6:23pm

Sometimes aquaservice will shut down
Device will be disconnected
Just restart the software and connect to the service
device will connect again :)

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