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Brand new D5 NEXT short circuited

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Kevin N K

Newbie

Messages: 5

Brand new D5 NEXT short circuited

vendredi 7 janvier 2022, 22:47

I bought a D5 NEXT. Before installing it I hooked it up to just the radiator and sata power, to both flush the radiator (after doing a few manual flushes) and to see if worked probably. Everything worked as expected. But when I fired up my system after completing my build, the display and RGB came on for a second and then turned off, and then it started to smell like burned electronics. The pump itself kept running though. Afterwards I found out the the NEXT controller had short circuited at the ground pin in the Aquabus connector (it was connected to an OCTO). I've written to Support about it a few days ago.
Have any of you experienced anything like this? And how long does it usually take to get a response from Support?

wpuser

Senior Member

Messages: 792

RE: Brand new D5 NEXT short circuited

samedi 8 janvier 2022, 13:38

Citation de "Kevin N K"

And how long does it usually take to get a response from Support?


Citation

PLEASE NOTE:
Due to a high volume of inquiries, it currently takes up to two weeks to respond to e-mails.
https://aquacomputer.de/support.html

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