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Quadro not connected after PC wake

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pagratios

Newbie

Messages: 4

Quadro not connected after PC wake

mardi 24 janvier 2023, 19:02

Hello team,
I am new to custom loop and to aquacomputer products. I have a Quadro and via aquasuite I monitor temps and Fans.
When I put my Windows11 desktop to Sleep mode and then wake it up the the aquasuite show quadro as disconnected.
I have tried to restart windows Service and Aquasuite but no success. Only restart of the Desktop fixes the issue
Is there any way to make it work because I am using a lot the Sleep mode

pagratios

Newbie

Messages: 4

lundi 30 janvier 2023, 11:26

Does anyone from aquacomputer can help with this?
I put my PC to Sleep most times in the week, but know I am not able to do it due to above issue.

Grestorn

Senior Member

Messages: 722

lundi 30 janvier 2023, 11:56

You should contact support@aquacomputer.de directly.

This forum is not constantly watched by AC support employees.
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Speedy-VI

Senior Member

Messages: 783

lundi 30 janvier 2023, 22:53

I have seen several posts about AQS and the AQS service not resuming properly after a computer running Windows 11 goes to sleep or hibernates. I personally have not experienced this problem because I am not running Windows 11 and I don't let my computer go to sleep or hibernate. Just wanted to say that you are not the first person who has reported this. I don't recall if the other posts were in the English forum or the German forum but I think they were posted after AQS was updated to version X.66.

sebastian

Administrator

Messages: 10 519

mardi 31 janvier 2023, 07:34

Maybe an update to the lastest Insider Version can help.

This is usually not an aquasuite problem.
This may be a driver problem or the order in which Windows loads the drivers.

pagratios

Newbie

Messages: 4

samedi 4 février 2023, 11:44

I installed the insider x.66 version, although the issue is still here :(

Grestorn

Senior Member

Messages: 722

samedi 4 février 2023, 15:31

You can tell Windows to restart the service automatically in case it's failing for whatever reason.
Intel 12900K - Asus Maximus z690 Formula - 2x16 GB G.Skill DDR5 6000/36 - NVidia RTX 4090 FE
Acer Predator x27 - Thermaltake Core P5 - Corsair HX850i
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pagratios

Newbie

Messages: 4

dimanche 5 février 2023, 18:01

The issue isn't with service, which is running after wake up. something with the usb might be the issue

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