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Aquasuite x.59 doesn't see the CPU's data

PetrovichOriginal

Junior Member

Posts: 6

Aquasuite x.59 doesn't see the CPU's data

Wednesday, August 7th 2024, 11:10am

I am using aquacomputer cuplex kryos next with vision and I want the display to show the CPU temperature. But aquasuite does not display processor data. All others (motherboard, RAM, HDD) are displayed correctly. Why is this happening?
PetrovichOriginal has attached the following image:
  • Screenshot 2024-08-07 135625.png

PetrovichOriginal

Junior Member

Posts: 6

Wednesday, August 7th 2024, 11:12am

My hardware: Gigabyte B650M Aorus PRO AX + Ryzen 7800 x3d

This post has been edited 1 times, last edit by "PetrovichOriginal" (Aug 7th 2024, 11:18am)

sebastian

Administrator

Posts: 10,627

Wednesday, August 7th 2024, 11:24am

your aquasuite version is too old.
release date: aquasuite X.59 (28.09.2022)
cpu: 7800x3d -> release 2023

https://licensing.aquacomputer.de/shop/aquasuite

PetrovichOriginal

Junior Member

Posts: 6

Wednesday, August 7th 2024, 11:51am

I updated the version to x.79. No result

sebastian

Administrator

Posts: 10,627

Wednesday, August 7th 2024, 12:08pm

This looks like an error when installing the drivers for monitoring.
Check whether your virus scanner is blocking anything.
Known problems are: BitDefender, Avast, Avira

PetrovichOriginal

Junior Member

Posts: 6

Wednesday, August 7th 2024, 12:11pm

I just installed an operating system on a new computer. There are no viruses and AIDA sees the CPU temperature

PetrovichOriginal

Junior Member

Posts: 6

Wednesday, August 7th 2024, 1:03pm

Quoted from "sebastian"

your aquasuite version is too old.
release date: aquasuite X.59 (28.09.2022)
cpu: 7800x3d -> release 2023

https://licensing.aquacomputer.de/shop/aquasuite



how to get a refund of 9.90 euros for a non-working version?

sebastian

Administrator

Posts: 10,627

Wednesday, August 7th 2024, 1:07pm

Check Windows Defender or your Anti Virus Software.
It is a know issue as a false positive detection from our Monitoring Driver.

PetrovichOriginal

Junior Member

Posts: 6

Wednesday, August 7th 2024, 1:24pm

Quoted from "sebastian"

Check Windows Defender or your Anti Virus Software.
It is a know issue as a false positive detection from our Monitoring Driver.

What exactly should I check in the Windows Defender?

PetrovichOriginal

Junior Member

Posts: 6

Wednesday, August 7th 2024, 2:03pm

Quoted from "sebastian"

your aquasuite version is too old.
release date: aquasuite X.59 (28.09.2022)
cpu: 7800x3d -> release 2023

https://licensing.aquacomputer.de/shop/aquasuite


You didn't answer me, how to get a refund of 9.90 euros for a non-working version? Your advice did not help me solve the problem and I wasted my money

sebastian

Administrator

Posts: 10,627

Thursday, August 8th 2024, 7:21am

Quoted from "PetrovichOriginal"

for a non-working version? Your advice did not help me solve the problem
you have to write a mail to info@aqua-computer.de
the problem is not the aquasuite. the problem is somewhere in your WIndows configuration.

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