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ULTITUBE D5 150 PRO with D5 Next pump - glass is broken, scratch, glue?

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ND1

Junior Member

Posts: 10

ULTITUBE D5 150 PRO with D5 Next pump - glass is broken, scratch, glue?

Monday, November 23rd 2020, 8:39pm

Hello. Just received my Ultitube 150 with D5 Next and noticed something. Please take a look on atachments. Scratch (?) is only on the outer side of res.
ND1 has attached the following files:
  • 11.jpg (240.88 kB - 192 times downloaded - Last download: Today, 8:08am)
  • 22.jpg (210.82 kB - 187 times downloaded - Last download: Apr 10th 2024, 10:19am)

Stephan

Administrator

Posts: 5,967

Tuesday, November 24th 2020, 5:06pm

Really hard to see what kind of damage this could be by the picture.
Can you take other pictures? The glass is 5mm thick so it will not break by a scratch but this shouldn't happen.

ND1

Junior Member

Posts: 10

Wednesday, November 25th 2020, 1:23pm

Added additional photos...
ND1 has attached the following files:
  • 33.jpg (136.26 kB - 166 times downloaded - Last download: Apr 14th 2024, 6:37pm)
  • 44.jpg (142.25 kB - 171 times downloaded - Last download: Yesterday, 7:29pm)
  • 55.jpg (183.41 kB - 188 times downloaded - Last download: Today, 12:01pm)

Stephan

Administrator

Posts: 5,967

Wednesday, November 25th 2020, 2:51pm

It's no scratch. This is a little bit of glue that has flown too deep. You can contact the support team or remove it careful using a sharp knife.

ND1

Junior Member

Posts: 10

Monday, November 30th 2020, 3:31pm

Yes, it's a new item.


Thanks for the explanation!

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