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Updating OCTO firmware now requires me to disconnect all devices?

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Psychor

Full Member

Posts: 93

Updating OCTO firmware now requires me to disconnect all devices?

Saturday, January 16th 2021, 1:49am

Is this a joke? This is going to be a huge pain in the ass every time I need to update the firmware if I need to go in and remove everything connected to the OCTO, then rewire everything so that the removed items have power and I can boot into Windows to update the OCTO firmware, only to then have to swap everything back!

This post has been edited 1 times, last edit by "Psychor" (Jan 16th 2021, 1:56am)

PA3Q

Junior Member

Posts: 7

Monday, January 18th 2021, 9:02am

Is there any confirmation of this?
IT will be unbearable to disconnect everything when updating.
If this is the case, I will have to stay on one software version for a very long time, or change fan controller.

Bartdude

Full Member

Posts: 145

Monday, January 18th 2021, 9:17am

X35 contains a new firmware update that requires fans/pumps to be disconnected on Quadro/Octo, future updates may not require the same. I have asked in the Aquasuite thread that in future we can have a heads up if this is the case as it wasn't apparent until after the install and the firmware needed to be updated. That way if you don't have any issues with the version of Aquasuite your running you can decide if you want the update or not.

EDIT: This is the first time I have ever had to unplug anything and I have been using Aquasuite long before X versions.

This post has been edited 1 times, last edit by "Bartdude" (Jan 18th 2021, 9:19am)

"no shit lady, does it sound like i'm ordering pizza?"

InfoSeeker

Senior Member

Posts: 1,763

Monday, January 18th 2021, 12:21pm

I have not tried THIS procedure, and don't know if it works for all systems, but I will try it if push comes to shove.

wpuser

Senior Member

Posts: 792

Monday, January 18th 2021, 1:54pm

Quoted from "PA3Q"

Is there any confirmation of this?
IT will be unbearable to disconnect everything when updating.
If this is the case, I will have to stay on one software version for a very long time, or change fan controller.

Yes, it is confirmed by Aqua Computer (in German)

Quoted from "sebastian"

Das wird bei jedem Firmware Update für OCTO und QUADRO der fall sein.

Stephan

Administrator

Posts: 5,967

Monday, January 18th 2021, 2:17pm

After the bad user repsonse we will withdraw the obligation to remove the fans in future updates, but we will recommend it at any problem due the update and show an according message before flashing the device.

OutSider

Junior Member

Posts: 14

Monday, January 18th 2021, 3:28pm

Quoted from "Stephan"

After the bad user repsonse we will withdraw the obligation to remove the fans in future updates, but we will recommend it at any problem due the update and show an according message before flashing the device.


Why was this feature added in the first place? Who would want to disconnect everything for a firmware update? What was the point of this?

InfoSeeker

Senior Member

Posts: 1,763

Monday, January 18th 2021, 3:45pm

Quoted from "Stephan"

After the bad user repsonse we will withdraw the obligation to remove the fans in future updates, but we will recommend it at any problem due the update and show an according message before flashing the device.

It would be extremely powerful if we (consumers) were given an overview as to why fans/pumps should be PHYSICALLY disconnected from OCTOs/QUADROs on firmware update.

Stephan

Administrator

Posts: 5,967

Monday, January 18th 2021, 6:31pm

We already worte it at the forum: We had some customers with problems at the firmware update of OCTO and QUADRO. If the power draw of RGB fans is high due the firwmare update there can be issues at the 5V power line. Some users also have bad Molex connectors at the PSU or damaged contacts due sleeving.
If only the device itself needs to be powered we expect no problems at the power supply of the unit. That's why we decided to remove the fans. The next update will be possible without again. :)

InfoSeeker

Senior Member

Posts: 1,763

Monday, January 18th 2021, 6:50pm

Thank you for that information, it helps tremendously going forward.

If one has a full spiltty4 (or more) with 64 or so aRGBs, would it reduce the possibility of a 5V problem if they were turned off prior to an aquasuite/firmware update?

Psychor

Full Member

Posts: 93

Tuesday, January 19th 2021, 12:40am

Quoted from "Stephan"

We already worte it at the forum: We had some customers with problems at the firmware update of OCTO and QUADRO. If the power draw of RGB fans is high due the firwmare update there can be issues at the 5V power line. Some users also have bad Molex connectors at the PSU or damaged contacts due sleeving.
If only the device itself needs to be powered we expect no problems at the power supply of the unit. That's why we decided to remove the fans. The next update will be possible without again. :)


THANK... YOU... Stephan!

So what do we do now if we have a version asking to be updated by disconnecting everything? Do we just wait for the next release? I really don't want to take my entire system apart to get to the OCTO.

k2viper

Full Member

Posts: 154

Tuesday, January 19th 2021, 10:06am

According to stephan's point, a 5V power supply stability is mandatory while updating firmware.

Fans are not being powered from 5V line, but RGBpx leds are being fed from 5V. Though, it may be enough to disconnect or "soft turn off" leds prior to updating firmware. But afair, while updating e.g. farbwerk360's firmware, it is turning off leds itself, not forcing user to manually disconnect anything.

What's the point to disconnect fans, that are drawing nothing from 5V power line?

This post has been edited 1 times, last edit by "k2viper" (Jan 19th 2021, 10:08am)

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