Try to remove the program completely and also delete the folders in your documents order manually.

You can try to do a full reset. This way the firmware on the device will be deleted and you can flash it again with the aquasuite. At the moment it looks that the current firmware and settings cause a problem with the latest firmware.

If you want to give it a try, please note that if you are not able to flash the firmware the device will be death since it will not work without a firmware. Of course the recovery system will remain and you can always try it again with another PC.

To do a full reset follow these steps:

1.) Turn off the PC and remove the standby power if you are using it.

2.) Remove all sensors from the aquaero.

3.) Place four jumpers on the temperature sensor connectors 5 to 8.

4.) Power on the system and after a few seconds you should see a recovery mode screen in the aquaero display.

6.) Turn the PC off and remove the jumpers from the aquaero.

7.) Start the PC and use the latest aquasuite 2012 software to flash the firmware onto the aquaero. It should perform a restart afterwards so you should see the regular screens now.

8.) Turn off the PC, connect all sensors etc. again and start the PC.

Same problem here. Was there a solution!?

Same problem here.

I traced it back to the new Aquasuite messing up in regards to USB communication. BETA 9 needs to be patched, and is sensitive to what other components are plugged in.

In my case, I'm using an apple USB keyboard on my Gigabyte x58a-UD5 motherboard and Aquasuite crashes everytime I fire it up where it used to run perfectly. I found by unplugging my keyboard and rebooting with a standard old craptastic keyboard without any special function keys, that the BETA 9 would start with no issue and allow me to edit all of my AE5's settings.

Has to do with the USB communication.... something was changed in this release and needs to be undone.

Same problem exactly. Anyone found a solution?

As some have previously eluded to, my issue as well turned out to be USB related. I have my Aquero installed in a VMWare ESXi machine and as it turns out the info that Hypervisor was passing to the client was causing the software to crash. Once I figured that out it was a matter of making the USB hub (on which the device was attached) a pass-through device. Once the OS was finally seeing the actual device it started working without issues.

Doubtful there are too many in my situation, but I hope it helps to know that this issue is definitely caused by screwy USB configurations.