OK, thanks for the detailed information. Maybe that will help to get an idea why it does not work correctly for some people.
It seems as if there is a "page overflow" of some sort occurring--or even improper screen resolution. In any case, I resolved the issue on my end with this work-around.
In the past, I hooked up independently the AC6 with all devices detached, and the Information Pages still did not appear until I performed the work-around. So, thinking that another program had to be affecting the XML file on my CaseLabs TH10A computer, I hooked up the AC6 to the USB port of my laptop, installed the Aquaero software, but the Information Pages still did not appear properly on my laptop's screen.
Thank you for your continuing efforts toward making a good software program great.