Any help in this matter would be appreciated:

Recently set up an Aquaero 5 LT i bought about a month ago.Only got my case today so hadn't really got round to testing this much until lately. Anyhow. My unit seems to have become very unresponsive.

Had it working for a while running a couple of fans. Then added a few more on some of the other channels and started playing around with the DC output levels in aquasuite. Then something weird happens:

When I close the program, my fans just instantly stopped running. Opened up aquasuite and there was a red cross by the USB connection under the aquaero 5 sub heading.

Did some restarts and check USB connection. It came back momentarily, then i pressed this "disk icon" near where the red cross for no usb connection comes up. I don't really know why I pressed it... but..anyway...

Now aquasuite can't see my aquaero 5 at all. I get a tiny windows popup saying unrecognised USB device then it just disappears. I think the USB controller must be dead or something.

Can I get my unit fixed somehow?

Yeah, I think I've tried everything.
Disconnected everything except molex, tried firmware reset/rewrite but the device is actually flagged by windows as malfunctioning and is actually stopped. I happened to need reformatting too so it's not my windows installation. Tried the other USB ports and other devices work normally.

What's the RMA procedure for aquacomputer? Anyone able to point me in the right direction?