Aquaero Not Detected

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osborne3

Junior Member

Beiträge: 23

Aquaero Not Detected

Sonntag, 12. April 2015, 11:39

In my system I have two Aquaero 5's installed. Anyway after installing the new Aquasuite 2015 it said that my aquaeros required a firmware update so I updated one of them and went to update the second but it wasn't there, it wasnt even detected in the Aquasuite software anymore it just disapeared. Tried reinstall, old aquasuite just the one connected but no luck. Is there something I can do?
System:
Mobo: Asus X99-E WS
CPU:Intel 5930K
GPU: GTX 550
Ram: G-Slill Ripjaws 4 3200Mhz

Dieser Beitrag wurde bereits 2 mal editiert, zuletzt von »osborne3« (12. April 2015, 11:44)

mandrix

Full Member

Beiträge: 358

Mittwoch, 15. April 2015, 12:09

Not sure...I have 2 Aquaero 5's in my main rig, don't have any problems updating them. You do have both devices USB connected?

EnigmaG

Senior Member

Beiträge: 1 145

Mittwoch, 15. April 2015, 16:08

This maybe helps,

Manual 26.1

Zitat

26.1. Device firmware deletion and recovery
There a a few exceptional situations which require the device firmware to be
deleted before it can be reprogrammed using the aquasuite:
● The aquaero is programmed with the expansion device firmware.
● A previous firmware update failed, power loss during firmware update.
● Device firmware is corrupt.
Delete the device firmware using the following procedure:
1. Shut down the PC and disconnect all cables from the aquaero except
the power supply.
2. Place jumpers on temperature sensor input 5, 6, 7 and 8.
3. Supply power to the aquaero and wait for approximately 60 seconds.
The device display will show information on the deletion process.
4. Shut down the power supply and remove the jumpers from the tempera-
ture sensor inputs.
5. Connect the USB port of the aquaero to the PC's motherboard and turn
the power supply on.
6. Start the aquasuite software and perform a firmware update.
7. Shut down the PC, reconnect all cables, then reboot the PC.

mandrix

Full Member

Beiträge: 358

Mittwoch, 15. April 2015, 16:56

Zitat von »EnigmaG«

This maybe helps,

Manual 26.1

Zitat

26.1. Device firmware deletion and recovery
There a a few exceptional situations which require the device firmware to be
deleted before it can be reprogrammed using the aquasuite:
● The aquaero is programmed with the expansion device firmware.
● A previous firmware update failed, power loss during firmware update.
● Device firmware is corrupt.
Delete the device firmware using the following procedure:
1. Shut down the PC and disconnect all cables from the aquaero except
the power supply.
2. Place jumpers on temperature sensor input 5, 6, 7 and 8.
3. Supply power to the aquaero and wait for approximately 60 seconds.
The device display will show information on the deletion process.
4. Shut down the power supply and remove the jumpers from the tempera-
ture sensor inputs.
5. Connect the USB port of the aquaero to the PC's motherboard and turn
the power supply on.
6. Start the aquasuite software and perform a firmware update.
7. Shut down the PC, reconnect all cables, then reboot the PC.

Good advice. I have had to do this in the past. Just wanted to make sure he was USB connected on both devices...I've seen that overlooked before. :thumbup:

Bytales

Full Member

Beiträge: 183

Montag, 20. April 2015, 18:34

Probably ill have to do this as well on my aquaero 6 XT, allthouhg the firmware update functioned without problems and i could use the aquaero afterwards.

Could one break the USB connection by installing a cable with the pins in an incorrect order ?

EnigmaG

Senior Member

Beiträge: 1 145

Montag, 20. April 2015, 18:43

Have you double checkt the connection, offset or twisted?
Windows driver all there?

»EnigmaG« hat folgendes Bild angehängt:

Aquaero Not Detected

Aquaero Not Detected

Zitat

Zitat von »EnigmaG«

Zitat

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