I put in an order for a CPU block, RTX 2080ti GPU block and Active Backplate back on 20 December 2018.
Emailing support won't help... you will get answers like... "Arrival will be not before..." such and such a date... Have been back and forth with them several times on this.
Apparently what has been holding up my order is the Active backplate.... but who really knows....
I would not put any faith in the 30day ETA listed on the webshop.