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Just a stab in the dark from someone who is not the most versed, but know enough to be deadly, haha!. Did you give them the correct address number? There are specific numbers for each product. I am sure you probably already know this but sometimes we forget things we don't deal with on a daily basis.Not sure if this is the right place for this or not.
I have: one Aquaero 5 Lt, two poweradjust 3, and one quadro.
The quadro is a new addition, in adding it in I noticed that the aquabus setting overlapped the poweradjust (which previously worked just fine). I updated to the latest aquasuite and also updated the firmware on the aquaero 5. After doing this I moved the aquabus address and both of the poweradjusts disappeared from aquasuite. They show as being available on the aquabus page, but the related devices e.g. fan, don't actually appear on the fan tab for the aquaero now.
Can you please advise on this?
This post has been edited 1 times, last edit by "kemist1117" (Mar 27th 2023, 5:32pm)
If you download the installer and reinstall Aquasuite, it should give you the latest version covered by your update licence.
Hi ! thanks but I don't expect to pay in my case.
I had aquasuite working fine with an octo.
I received an upgrade notif and acceped and now nothing is working. That is abosultely not what you expect from an update.
How can I get to the previous version ?
If you have performed a firmware upgrade, you can no longer use an older version, there is no downgrade option for the firmware.Hi ! thanks but I don't expect to pay in my case.
I had aquasuite working fine with an octo.
I received an upgrade notif and acceped and now nothing is working. That is abosultely not what you expect from an update.
How can I get to the previous version ?
If you have performed a firmware upgrade, you can no longer use an older version, there is no downgrade option for the firmware.Hi ! thanks but I don't expect to pay in my case.
I had aquasuite working fine with an octo.
I received an upgrade notif and acceped and now nothing is working. That is abosultely not what you expect from an update.
How can I get to the previous version ?
If you have not done a firmware upgrade see the previous post by Remayz, just download the installer.
The warning that you no longer have an update license is very prominent in the new version message, it's hard to miss.
This post has been edited 2 times, last edit by "zvonkorp" (Apr 11th 2023, 3:23am)
I'm sure I expressed myself wrong, or the DeepL translation is bad, I'm just not a native speaker.Quoted
I would appreciate maybe some patch notes that also explain what is new
or being fixed so we can make an informed decision as to whether or not
we want to upgrade.
This post has been edited 1 times, last edit by "Taubenhaucher" (Apr 11th 2023, 9:13am)
Quoted
Notes on the aquasuite software:
When you
activate this product you will receive the current version of the
aquasuite software including an upgrade service for at least eighteen
(18 ) months. After the expiration of the upgrade service you may use and
reinstall the latest version available during the upgrade period
without a time limit.
The update service can optionally be extended or renewed at any time for a fee.
Please note that an internet connection is required for the installation and activation of the aquasuite software.
Further information about the update service and the activation of the aquasuite software can be found here.
You dont pay for an update, you pay for one year updateservice.
On every Shopsite for a controller you get a note like this, it is from the aquaero 6 site:
Quoted
Notes on the aquasuite software:
When you
activate this product you will receive the current version of the
aquasuite software including an upgrade service for at least eighteen
(18 ) months. After the expiration of the upgrade service you may use and
reinstall the latest version available during the upgrade period
without a time limit.
The update service can optionally be extended or renewed at any time for a fee.
Please note that an internet connection is required for the installation and activation of the aquasuite software.
Further information about the update service and the activation of the aquasuite software can be found here.
The complete information for this service is here
Please ask yourself, is it better to get a software which is packed with bugs and dont function well without any updates or updates that changes nothing for the quality of the software, like the most software out there for the fan/led controllers, or a software that gets updates for a known time and also gets new functions and quick bugfixes?
On the other hand 10 bucks for one year of updateservice is extremely cheap in my opinion.
The question is easily answered support > downloads > software the updater will offer you the last version for your actual aquacomputer hardware without updateservice.
This can´t work if you updated a firmware after the update of the aquasuite, a firmwware downgrade is not possible i think this is mentioned before the firmwareupdate, but not sure.
Thanks a lot for you answer.
Very desapointing, I didn't know that.
I don't expect products to be sold with bugs and dont function well and I consider and bug fix as a duty of the vendor.
It is something I experience with not other hardware : graphic cards, mouse, sound card, motherboard, etc. All updates and bug fixes are free.
I'll pay this year as I have no choise and never update software anymore nor buy products from this company which I initially found really great. X(
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