• 19.01.2021, 21:41
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ULTITUBE D5 150 PRO with D5 Next pump - glass is broken, scratch, glue?

Monday, November 23rd 2020, 8:39pm

Hello. Just received my Ultitube 150 with D5 Next and noticed something. Please take a look on atachments. Scratch (?) is only on the outer side of res.
ND1 has attached the following files:
  • 11.jpg (240.88 kB - 64 times downloaded - Last download: Jan 15th 2021, 9:59pm)
  • 22.jpg (210.82 kB - 55 times downloaded - Last download: Jan 16th 2021, 5:26am)

Stephan

Administrator

Tuesday, November 24th 2020, 5:06pm

Really hard to see what kind of damage this could be by the picture.
Can you take other pictures? The glass is 5mm thick so it will not break by a scratch but this shouldn't happen.

Wednesday, November 25th 2020, 1:23pm

Added additional photos...
ND1 has attached the following files:
  • 33.jpg (136.26 kB - 45 times downloaded - Last download: Jan 15th 2021, 9:59pm)
  • 44.jpg (142.25 kB - 43 times downloaded - Last download: Jan 15th 2021, 9:59pm)
  • 55.jpg (183.41 kB - 43 times downloaded - Last download: Jan 15th 2021, 9:59pm)

Wednesday, November 25th 2020, 2:40pm

It actually looks like some kind of scratch. Did you buy it new? If you bought it new, there should be no damage. Then you still have the warranty on it and should get a new one.

Stephan

Administrator

Wednesday, November 25th 2020, 2:51pm

It's no scratch. This is a little bit of glue that has flown too deep. You can contact the support team or remove it careful using a sharp knife.

Monday, November 30th 2020, 3:31pm

Yes, it's a new item.


Thanks for the explanation!