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ULTITUBE D5 150 PRO with D5 Next pump - glass is broken, scratch, glue?

ND1

Junior Member

Beiträge: 10

ULTITUBE D5 150 PRO with D5 Next pump - glass is broken, scratch, glue?

Montag, 23. November 2020, 20:39

Hello. Just received my Ultitube 150 with D5 Next and noticed something. Please take a look on atachments. Scratch (?) is only on the outer side of res.
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  • 22.jpg (210,82 kB - 187 mal heruntergeladen - zuletzt: 10. April 2024, 10:19)

Stephan

Administrator

Beiträge: 5 967

Dienstag, 24. November 2020, 17:06

Really hard to see what kind of damage this could be by the picture.
Can you take other pictures? The glass is 5mm thick so it will not break by a scratch but this shouldn't happen.

ND1

Junior Member

Beiträge: 10

Mittwoch, 25. November 2020, 13:23

Added additional photos...
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  • 44.jpg (142,25 kB - 170 mal heruntergeladen - zuletzt: 6. April 2024, 21:13)
  • 55.jpg (183,41 kB - 187 mal heruntergeladen - zuletzt: 13. April 2024, 04:39)

Stephan

Administrator

Beiträge: 5 967

Mittwoch, 25. November 2020, 14:51

It's no scratch. This is a little bit of glue that has flown too deep. You can contact the support team or remove it careful using a sharp knife.

ND1

Junior Member

Beiträge: 10

Montag, 30. November 2020, 15:31

Yes, it's a new item.


Thanks for the explanation!

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