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If you just need new orings, you should be able to find those in the UK. If not through a specialty shop which carries Aquacomputer parts, then through a generic hardware supplier (such as McMaster in the US) who carries orings.
What is the ID and thickness of the O-rings you need?
These guys ship to the UK: https://www.highflow.nl/aqua-computer.html
I ordered a few small bits from them the other month with no problems.
That quote from DPD is a load of crap. I get things from Germany to the UK all the time via FedEx.
Thanks for doing this. It's strange that DPD still hasn't been able to resume shipping to the UK after Brexit, if they really had an incentive to do so they could've been ready from the beginning of January like UPS. Hope we'll know the root cause.OK, back with an update on this interesting little tale of woe...
I followed Tasky's advice and placed an order with highflow.nl. When I placed the order, their web site said they had the parts in stock. The moment I got the order confirmation email, I had a follow-up saying that they were waiting for parts to complete the order. I've not cancelled, just in case they come through, but I felt they were being a bit deceptive with saying they had gaskets in stock.
I haven't tried myGermany.com yet, I think that might be next.
I also got in touch with my local MP, Sir Desmond Swayne, to see if he could do anything. He's actually been following up for me. He spoke with the UK Trade Minister who was overseeing the UK's trading relations with the EU (Lord Frost) and he has also directly reached out to both DHL and DPD to find out what is going on. He managed to get DPD (UK) to respond, so earlier this morning I sent my new DPD contact, Aftab (at the "SMT Escalations Team") details of the order, the source (AquaComputer) and a copy of Sven's email where he basically apologises but explains that this is down to circumstances outside of AquaComputer's control... I took a screen shot of my ordering basket showing that the DPD Courier service was basically showing as unavailable...
I've had an email back from Aftab, which sais, and I quote, "I can confirm that all collection from Germany have been suspended due to Brexit. I have requested further details on this from our dedicated team. Once I have this, I will forward this across to you. Please allow 48 hours for a response.".
So I wrote back and (politely) asked if he could get me some more details to pass back to Sir Desmond, including answers to question such as why DPD have imposed this block, when it will be lifted, why they haven't been able to notify customers of what is going on and how they are going to put this right...
I am sorry to anyone/everyone who has read this thread hoping for a solution... I'm afraid I can't provide one yet [I'll try "MyGermany.com"] but I hope that shining a little light on this debacle might actually be able to resolve it. Obviously we don't know quite what the details are, but this smells. This smells like obstructionism. Especially as, when I spoke with DPD UK before having to go to my MP, I asked, "Can I ship a small parcel from my home address to Germany please?" and was told, "Oh yes, absolutely no problem at all..."
Oh, two more things... First, I've also been a customer of OverClockers UK for the longest time, so I've been in touch with my contacts there [I bought my 6 XT and a bunch of other bits from them for this latest build] and although they have made no commitments, they are willing to look at their AquaComputer product range to see if they can carry things like gaskets and other spares that their UK customers might make a market for. Worth trying on that front.
Second, whilst this might be bugging the crap out of me, sat here looking at £12,000 of parts doing a great impression of a paperweight... let's also spare a thought for Sven and the rest of the folk at AquaComputer. For us, this is annoying. For them, this is lost revenue.
From here on out, given a choice, I won't be giving any business to DHL, DPD or UPS.
I followed Tasky's advice and placed an order with highflow.nl. When I placed the order, their web site said they had the parts in stock. The moment I got the order confirmation email, I had a follow-up saying that they were waiting for parts to complete the order. I've not cancelled, just in case they come through, but I felt they were being a bit deceptive with saying they had gaskets in stock.
Thanks for doing this. It's strange that DPD still hasn't been able to resume shipping to the UK after Brexit, if they really had an incentive to do so they could've been ready from the beginning of January like UPS. Hope we'll know the root cause.
Btw, I had no issues with UPS shipping from EU to the UK after Brexit, it's just that Aqua Computer don't ship via UPS to the UK for some reason.
Dieser Beitrag wurde bereits 3 mal editiert, zuletzt von »WinstonWoof« (28. Mai 2021, 08:00)
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