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D5 NEXT Moisture Detected on board

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jayvollmer

Junior Member

Posts: 8

D5 NEXT Moisture Detected on board

Saturday, October 19th 2024, 3:00am

I recently got an alarm on one of the D5 NEXT pumps in my loop "Moisture Detected". I immediately turned off the power and investigated the pump and controller. I could not find any signs of water, also my leak shield was holding a vacuum as normal. I plugged the pump back and restarted the system and it operated as normal. Everything has been working fine for several days now but in the Aqua Suite software the message "Moisture has been detected on the board at least once. Safe operation can no longer be guaranteed." is permanently posted in the Systems tab. Is there any way to clear this message?
Has anyone had this happen? I believe this was some kind of malfunction because there are no signs of moisture, and I leak tested the system.

IMG_2626.jpg

Screenshot 2024-10-18 210123.png

This post has been edited 1 times, last edit by "jayvollmer" (Oct 19th 2024, 3:05am)

Speedy-VI

Senior Member

Posts: 869

Saturday, October 19th 2024, 9:01pm

I have not had this happen to my D5 Next but have seen posts about this happening before. There are multiple moisture detection locations on the main circuit board (see pic #1). I recall reading that they are VERY sensitive so the slightest bit of moisture is enough to trip the alarm. In THIS THREAD OP was able to fix it by taking the pump apart and drying it out; I don't know if the Moisture Detected alarm will reset after doing this (OP did not say).

Here is a LINK to a post from Shoggy (Aquacomputer Rep) from the Aquacomputer Official Support vendor sub-Reddit that provides detailed disassembly instructions. Pic #2 below is from that post. If you search this forum and the Aquacomputer Official Support Reddit you will find more posts about this. I am providing this info FYI. You may want to wait and see if you get a response to your post from Aquacomputer. If you do decide to take the pump apart to dry it out, be very careful.

Shoggy

Sven - Admin

Posts: 18,200

Tuesday, October 22nd 2024, 11:54am

The general note that moisture has been detected at least once can not be removed. As also stated there it is meant as a warning that a reliable operation can no longer be guaranteed. It also serves as a digital warranty void indication.

jayvollmer

Junior Member

Posts: 8

Wednesday, October 23rd 2024, 1:11am

Quoted from "Shoggy"

The general note that moisture has been detected at least once can not be removed. As also stated there it is meant as a warning that a reliable operation can no longer be guaranteed. It also serves as a digital warranty void indication.
Is there any record of this happening due to a defect. There was not any moisture anywhere on the board immediately after the alarm went off. My leak Sheid never lost vacuum either. There are no signs of an issue

jayvollmer

Junior Member

Posts: 8

Wednesday, October 23rd 2024, 1:12am

Quoted from "Speedy-VI"

I have not had this happen to my D5 Next but have seen posts about this happening before. There are multiple moisture detection locations on the main circuit board (see pic #1). I recall reading that they are VERY sensitive so the slightest bit of moisture is enough to trip the alarm. In THIS THREAD OP was able to fix it by taking the pump apart and drying it out; I don't know if the Moisture Detected alarm will reset after doing this (OP did not say).

Here is a LINK to a post from Shoggy (Aquacomputer Rep) from the Aquacomputer Official Support vendor sub-Reddit that provides detailed disassembly instructions. Pic #2 below is from that post. If you search this forum and the Aquacomputer Official Support Reddit you will find more posts about this. I am providing this info FYI. You may want to wait and see if you get a response to your post from Aquacomputer. If you do decide to take the pump apart to dry it out, be very careful.

[attach]10942[/attach] [attach]10943[/attach]
Thank You for your response

Shoggy

Sven - Admin

Posts: 18,200

Wednesday, October 23rd 2024, 8:53am

Quoted from "jayvollmer"

Is there any record of this happening due to a defect.

No, that feature works reliable and can be only triggered when one of the sensing lines became wet.

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