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Re: Aquastream XT USB detection in windows!
Freitag, 23. Mai 2008, 03:10
Zitat von »degoe«
Hello,
With this post I would like to ask you for your help/support.
I have the Aquastream XT standard pump installed in my system running Windows XP.
It is connected with USB, 12v and tachosignal cable.
When I connect the pump to USB while in windows (or after reboot without the pump installed) it detects it like it should and shows up as an USB-HID controller in Device management.
Aquasuite works properly then.
But after a reboot windows fails to detect the pump automatically and it shows up like an unstarted USB-HID device in the device management.
It doesn’t detect the pump in aquasuite, somehow it loses the drivers/config for detecting the pump after a reboot on my system.
After I manually remove the defective USB-HID from device management and press “Search for changed devices” (translation) it re-detects the pump and installs it properly again.
It is also often needed to manually search for the USB-HID driver from the device management.
Is this normal, I assume its not.
I own an Asus P5N32-e-sli plus motherboard and the pump is
connected to the internal USB connector.
Could it be the problem that my motherboard doesnt detect the pump or is it that the pumps firmware is incompatible?
Can you help me find the source of this problem and solve it?
Pump information:
Frimware 1011
Bootloader 102
I to have this probem also have an asus motherboard,
maybe there is a glitch on asus motherboards ....
Re: Aquastream XT USB detection in windows!
Samstag, 24. Mai 2008, 03:13
Hello,
I had a problem like yours nor USB aquastream xt neither aquaero were recognised by aquasuite after windows xp start and I've found this only happens when starting aquasuite with an USB pen tablet device connected.
I start windows with this device unpluged and start aquasuite, this way every thing works fine and I can plug the USB pen tablet later if I need to.
I can also atart windows and unplug the tablet just before start aquasuite.
Hope this will help.
OMG this works for me but i unplug my "microsoft optical keyboard and mouse" works a treat
. I guess you need to change the order windows loads the device drivers..
ANYONE KNOW HOW TO DO THAT?
Cheers
Montag, 2. März 2009, 21:40
I have a similar problem, though a bit worse ... 
My Aquastream XT (ultra) is not detected by the aquasuite, not in Xp, not in Vista, not in windows7
I have read reports that Asus motherboards are experiencing difficulties with the USB connection, but my USB does not seem to work at all ...
I did check and dublecheck the correct colour coding of the cables.
The pump is working ok, though I'd like to slow it down a biot as it is pumping at maximum power all the time.
I bought the ultra to be able to controll the pump, but it doesn't seem to work at all.
I read here above that flashing the pump's bios might help, but how would I be able to flash if communication with the pump is not working ?
My Aquastream XT (ultra) is not detected by the aquasuite, not in Xp, not in Vista, not in windows7
I have read reports that Asus motherboards are experiencing difficulties with the USB connection, but my USB does not seem to work at all ...
I did check and dublecheck the correct colour coding of the cables.
The pump is working ok, though I'd like to slow it down a biot as it is pumping at maximum power all the time.
I bought the ultra to be able to controll the pump, but it doesn't seem to work at all.
I read here above that flashing the pump's bios might help, but how would I be able to flash if communication with the pump is not working ?
Professional Crasher 
Sonntag, 8. März 2009, 17:14
Hi Guys
the total lack of interest from anyone at AquaComputer sort of sums up support if your not German speaking.
I spent about 1,000 euros here and have had almost zero support which is a real failing as the hardware is top quality but sadly the support is not.
Shoggy replied once when i first asked why it was not seeing the Aquastream pump and i was told that it was my PC (which sees all other manufacturers USB devices without any problems)
I guess that it must be a language barrier problem but almost every German Person i have ever met has spoken better English than most English people do so find it very odd.
But saying that i would still buy new AC stuff as i have had zero problems with ordering and delivery of anything i have ordered from these guys.
Regards
Rick
the total lack of interest from anyone at AquaComputer sort of sums up support if your not German speaking.
I spent about 1,000 euros here and have had almost zero support which is a real failing as the hardware is top quality but sadly the support is not.
Shoggy replied once when i first asked why it was not seeing the Aquastream pump and i was told that it was my PC (which sees all other manufacturers USB devices without any problems)
I guess that it must be a language barrier problem but almost every German Person i have ever met has spoken better English than most English people do so find it very odd.
But saying that i would still buy new AC stuff as i have had zero problems with ordering and delivery of anything i have ordered from these guys.
Regards
Rick
Sonntag, 8. März 2009, 20:15
I disagree about that statement. However, perhaps they tire of people who don't want to use the search function. A lot of technical information is available on this forum and elsewhere (bit-tech, [H]ardForum, WizD, and other English speaking sites.
How well do you think support at Swiftech would be in a German speaking sub-forum? IIRC, there are only a couple of guys at AC that are able to converse fluently in English. And they all have regular jobs at AC that they do from 9-5 as well.
I currently have a post here as well that hasn't been answered, but considering what is going on I really didn't expect an answer till next week sometime.
Now if I was in a hurry (and I already had the parts) I would just plug it all in and find out for myself. 
I also sent in a request for price and delivery to AC Berlin for a few hundred Euro's last week and didn't even dream I would get an answer back till next week.
How well do you think support at Swiftech would be in a German speaking sub-forum? IIRC, there are only a couple of guys at AC that are able to converse fluently in English. And they all have regular jobs at AC that they do from 9-5 as well.
I currently have a post here as well that hasn't been answered, but considering what is going on I really didn't expect an answer till next week sometime.
Now if I was in a hurry (and I already had the parts) I would just plug it all in and find out for myself. I also sent in a request for price and delivery to AC Berlin for a few hundred Euro's last week and didn't even dream I would get an answer back till next week.
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