More than a week ago I recived my Cuplex evo cpu-cooler with a bracket that should secure it to my Soltek MoBo, only using the cpu-socket (dreinasen-halterung).
The "horizontal" bracket had two slots, 44 and 46mm long, but the two identical "vertical" pieces was 45mm wide. As you all can see this setup won't work.
At sunday I wrote to support about this issue but I have still not got a reply, are they so overloaded with complaints?
Have anyone of you an idea of how fast problems like this are dealt with?
I orderd a whole lot of stuff so I could write an article on building a new water-cooled system, but now I'm just waiting here in limbo for some answers.
Maybe I should just take care of the problem myself like I did with the "bent tubing", but extending slots or whatever I'll have to do to solve this problem seems to be more troublesome.

Any suggestions?

No I didn't write directly to him. I had no knowledge about there being a special english support.
I'll try to be patient.