Hey I have two Aquaero's installed in my system and both are detected in my aquasuite but only one responds to adjustments, for instance when I try to adjust the Power it doesn't do anything even when I try to restore factory defaults. So anyway I need a solution. Please help : )
Only for a test: have you tried to swap the USB connections on the board? You can also try to test it in another PC to check if the aquaero or the PC has a problem.
I just tried both Aquaero in a different computer and i'm getting the same thing, one is responding and another is not. Keep in mind both are Evga boards.
Ah OK, I did not realize that you tested two aquaeros. I thought on one board it is working and on the other one it does not.
Mhhh, then it might be possible that the aquaero that is not working has a damaged USB interface. I would recommend to test it in another PC that does not use an EVGA board. If it still does not work it is very likely that it is damaged.
Well i'm pretty much 100% sure know that it is broken and either needs fixing or replacing how would I go about doing that? Is this sort of thing covered?
You will have to send it back to us. Please note that we will have to charge for the shipping back to you. The repair itself (if under warranty) is free of charge.
Ok that's fine with me how would I go about setting this up, is there some form I have to fill out? Also could I please send you my inline temp monitor that's not working too. Thanks : )
Unfortunately I am having the same problem again this time on my other Aquaero, it's not responding to any of my commands such as changing fan speed, won't turn on LED's and it won't reset. I didn't no wether or not to start a new thread seeing as it's related and is the same problem as before. Thanks : )