When you purchase a license it has to be applied to one of the aquacomputer devices in your computer.

If you applied the license extension to one of the D5 nexts, that D5 next will hold that extended license, and you will have to purchase a license for the quadro.
If you applied the license to one of the quadros, swapping the quadro without license for the quadro with license will fix your problem.

Oh well. The rules have been known for years.
Maybe the support will help you if you write them an email to support@aqua-computer.de

Both if you've ever read anything in the forum on the subject.
What I would assume in almost 2.5 years as a registered forum user, if you work so much with the components.

https://licensing.aquacomputer.de/shop/aquasuite

Zitat von »hossam.sy«

What rules? That you cannot flash you device back to an older firmware or use it in another computer without paying extra 12Euros?! Where those rules where mentioned?

It may have been simpler if aquacomputer licensed the software instead of the hardware, which may have reduced complications regarding firmware updates and aquasuite versions.
But then you would have still had to purchase a new license for the new/temporary computer you are bringing online.

It is always unpleasant to confront an unexpected cost, but in relation to the cost of a computer, 12 euro is palatable to ensure enhancements and improvements are continually developed.

I'm with you there. I was also annoyed by the license issue. And also the "problem" with the firmware, which you as a user cannot then downgrade. I'm sorry if I was rude earlier. I assumed you knew the rules.

I can understand your objection to having to pay for another license just because you want to install this Quadro in a different computer. As Infoseeker mentioned, you may have been able to avoid this by applying the license to one Quadro and using that one in the second computer. I have a similar but different license concern. I bought a second Octo when they were in stock at Performance PC's for several reasons.

1 - I will absolutely be using an Octo in my next build, but not for several months.
2 - They are out of stock everywhere in the US most of the time and the price had already gone up 28% since I bought my first Octo in March 2021. I figured the price is probably going to go up again so I might as well get one while I can and before the price goes up again.
3 - If my active Octo dies or gets bricked in a firmware update, I will have a spare on hand.

After the second Octo arrived, I wanted to connect it to test it just to make sure it works, even through I will not actually need it for months. I decided not to do this because (if I understand how this works correctly) as soon as I connect it, the license period for the Octo will activate and start counting down. I did not want to waste a big chunk of my license time by having the Octo sit in a drawer for months after connecting it just long enough to test it. I also bought a Farbwerk 360 and a Farbwerk Nano. I have not connected and tested these either for the same reason. I hope that when I start building a new computer in 6 months I don't find out that one of these devices has a problem as it will be too late to return to Performance PCs. If the update service time was tied to actual run time as opposed to first use plus a fixed duration, I would be able to test my Aquacomputer devices that I do not plan to install for several months, and not have their license time count down while sitting in a drawer. That said, I highly doubt that Aquacomputer is going to change the way they do this.

This is not the way we desire the usage of the licence but you can remove the device that has a valid licence from the first PC to the second one and install the aquasuite. Then you can return the device to the first PC.
As long you are not adding more devices or aquasuite updates to the second PC this should work.

Stephan has shown you a solution for your problem, now you have to solve it yourself.


The license terms are clear and available, what makes you think that they don't apply to you?
You also had them right in front of you when you bought your license.

1. You don't have to pay 12€, just 9,90€ to get a licence.
2. It's eays to remove the electronic unit of a D5 NEXT and to put it in your second PC. Of course it will show some Alarms but for the short time of activation it's acceptable.

If this doesn't work for you the only option is to send the device to us and we will install the firmware that came with the device. Then you can use it with the old aquasuite version.


We give you a free update for all your devices if you buy a licene or a new device so I think this is a fair deal.

If we wouldn't do it that way we wouldn't offer any update for older devices. We would have to do it the same as Mainboard vendors: One time done software without any update and a new revision every 3 months.
Then you would have to buy a new device if you would like to be updated.

Zitat von »hossam.sy«

... and what you said about license timer starting at a time of operation is nonsense as all of my devices license is limited by a fixed specific date no matter when do you start it.

So you are saying that when you buy an Aquacomputer device like an Octo, it comes with a certain amount of months of license (6 to 30 months), and that the expiration date for that device is fixed at the factory, and is not affected in any way by the date it is first installed and connected to Aquasuite. The Update Service LINK provided above says, "The runtime included with newly purchased devices depends on the device type and is 6 to 30 months. The runtime begins with the start of the aquasuite software or its setup". I take this to mean that the license (update service) period begins when the device is connected to a computer running Aquasuite for the first time. If what you are suggesting is true, then the license that came with my second Octo is being used up while it sits in a drawer, never connected. I hope that someone will clarify this point for me. I will find out for sure when I first connect it. I will be adding more Aquacomputer devices to my next build (utilitube D5 150 Pro Leakshield, high flow next,, cuplex kryos next) so the license expiration dates of the items I bought ahead of time will be irrelevant any way. If push comes to shove and I have to buy a new license, I would just buy one and avoid all of this fuss, but that's just me.

It sounds like you were able to work out a license migration deal with AC which should resolve your problem without having to pay any money. Good to see AC willing to work with you on this issue. Congrats on getting it resolved.

you could also buy a internal USB to USB-A Cable, hook it on one of your licensed devices (without having to remove it from 1st PC, just unplug the USB-Connection) an maybe by using a USB extension you can connect that device to the 2nd PC to activate AS (of course would only work if both PCs are in the same household).