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Freitag, 21. April 2023, 23:04
Dieser Beitrag wurde bereits 3 mal editiert, zuletzt von »Speedy-VI« (25. April 2023, 05:27)
Thank you for confirming that both circuit boards are fine, but the newer Octo is not fine. It is completely dead. It was originally purchased on May 9, 2022 by the person who sold it to me still factory sealed. I have his original receipt from Aquatuning Germany.Everything is fine with both PCB versions.
Yes it does. You need to have an Invoice (= Rechnung in german) from Aquatuning.Does the warranty on your products transfer if the original buyer sells one of your products to someone else?
Dieser Beitrag wurde bereits 1 mal editiert, zuletzt von »Hufeisen« (24. April 2023, 19:39)
Yep, they can disable the device by SN. i had that done for a dead Vision unit. Saves on shipping e-wasteI would still contact aquacomputer support first, they are good about supporting their devices.
If it is determined the unit is bad, you may not need to return it, I believe they can disable the serial number.
Oh I did not think of that, Disabling the device based on its serial number would be fine with me. I sent an email to Aquacomputer support last Friday (April 21) but have not received a response yet. I sent an email with the original Aquatuning receipt attached to Aquatuning last night per Hufeisen's advice. I received an automatic confirmation that they received the email and opened a ticket but no response yet.I would still contact aquacomputer support first, they are good about supporting their devices.
If it is determined the unit is bad, you may not need to return it, I believe they can disable the serial number.
you have to wait.Still no response to the email I sent to Aquacomputer support
Such stories we often hear, then comes out at the end, that it was already connected with self-made cable and shot with reverse polarity ... etc.Zitat
He said he never connected the Octo and the box was still sealed when I received it.
Thank you. I am waiting.you have to wait.
I have no idea what the person who sold me the Octo did to it before he sold it to me. If he did reverse the power polarity or reversed the 12VDC and 5VDC, then I would not expect you (or Aquatuning) to honor the warranty. I just don't know what he did, if anything. I have been completely honest about the whole thing and would understand if you choose not to honor the warranty in this situation. This is why I asked if there is a fuse or diode that blows to protect the rest of the circuitry. If there is, maybe I could replace or bypass the blown component and get it working. I have nothing to lose by trying to repair it.Such stories we often hear, then comes out at the end, that it was already connected with self-made cable and shot with reverse polarity ... etc.
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