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VISION Glow table top issue

kikzy

Newbie

VISION Glow table top issue

Tuesday, October 6th 2020, 2:27pm

Hello,


I received a "VISION Glow table top unit" this morning and so I connected it.
So the device turned on with the light and the information on the screen.
I then wanted to set the options in aquasuite, this one asked me to update the firmware because it was incompatible with the current version.
At 48% aquasuite displays a message telling me that the update had encountered an error and that I had to stop my power supply for 20 seconds and restart the update, I did what it asked me but I still have the same problem and now I have nothing left on the screen and the lights are off.


What can I do?
kikzy has attached the following image:
  • 2020-10-06 140003.png

sebastian

Administrator

Tuesday, October 6th 2020, 2:33pm

looks like an usb issue. connect only the vision device. disconnect all other usb devices.
ensure all your drivers / bios .. is up to date. Try to flash the device again with the aquasuite. (do not uninstall the aquasuite)

kikzy

Newbie

Wednesday, October 14th 2020, 1:27pm

ok, i tried everything , same issue.

What can i do ?

Shoggy

Sven - Admin

Thursday, October 15th 2020, 1:17pm

If possible, try the update with a different PC. It would not not be the first time that a PC has a unstable USB connection that does not allow an update.

kikzy

Newbie

Saturday, October 17th 2020, 5:33pm

problem solved ! did the update on different computer.

Thank alot :thumbsup:

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