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Delivery times and status updates

dbdecker

Junior Member

Delivery times and status updates

lundi 7 novembre 2011, 09:34

Order status:Order being processed

Does this mean the order is shipped? On backorder? waiting on something?

After being like this for 3 weeks i'm getting a little concerned. Also not getting a reply when tying to contact aqua computer is fustrating...hence the forum entry

drdeath

Senior Member

lundi 7 novembre 2011, 13:30

Don't worry about that, the web shop status update seems to be a little buggy atm. Just contact Shoggy by PM, he'll get you a status update pdq
Hier geht's zum RGBAmp
Hinweis: Der RGBAmp stammt nicht von AC und wird nicht offiziell supported!
Note: The RGBAmp is not an AC product and isn't officially supported.

Shoggy

Sven - Admin

mardi 8 novembre 2011, 09:45

"Being processed" means that we got your payment and that the next step is the shipping - of course this requires that all parts are available and if you are already waiting for 3 weeks you can be sure something from your order is out of stock.

If you have tried to contact us by e-mail it seems that we never got it because every day almost all e-mails are answered so you will never wait longer than 24h for a reply (except for weekends).

dbdecker

Junior Member

mardi 8 novembre 2011, 13:52

Cool, got a reply that its a back order.

All good, should have just been more patient I think.

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