Hi
Can you take a look at this, please?



It's an "Aiplex Revolution" I ordered from aquatuning.de few days ago for about 78€
I don't know how it could have been damaged, if it's UPS fault or not (I doubt it, the radiator box is in perfect condition), but from aquatuning.de they're telling me to send back the defective product, charging me another 30-40€ for the international shipping (Italy->Germany)
Do you think a radiator in that condition can still operate normally?
I'm very disappointed: I can't tell for sure if it was defective from the beginning, or if it was damaged by UPS, but I'm not pleased for all the troubles I'm experiencing.
I'd like to know your point of view about this situation: I don't think it can be defined as "RMA" or "Revocation" procedure, because I've received a defective product on arrival.

Thanks.

Zitat

Well, we would have no problem to exchange the radiator through Aquatuning but we are not willing to pay the shipping costs

It wasn't ups fault, package is in good conditions.

I'm sending back the radiator to aquatuning.de in Germany, for the RMA, with the help of their local italian reseller (I send the radiator to the italian reseller and they will send it to Germany)
Let's see if they will replace the defective unit.
Can you contact their RMA department eventually to facilitate the replacement procedure? Need something? I don't know, maybe my client number?

Can I use a private message to send you my data?

You have PM

Last week package has finally arrived in Germany, and aquatuning.de are writing me this today:

Zitat

"hereby we confirm receipt of your reconsignment. The defective Radiator will be send to our manufacturer. We will send you a new one, as soon as we get it from our manufacturer."

Zitat von »Shoggy«

they could have sent a new one in advance.

I thought the same
Anyway, thanks for the confirm of receipt, I will ask aquatuning again for an update.