Hi TheSmoker,

While I think this is a good idea, I am not sure how much attention are the Aquaero guys paying to the English sub-forum.

They seem to have a bug tracking system in place, maybe you should try submitting your reports there:
http://development.aquacomputer.de/thebu…quaero5firmware

Kind regards,
Boris.

I actually think their support is pretty good, every issue that came up that required a RMA, they stood up to bat, no questions asked... and as far as I can tell, the people doing the RMA never return to the forum and mentioned the end result, which can only lead me to conclude the problem is fixed..

probably something to the effect of ... "for every one dissatisfied customer, there are 99 of them that has a fully functional unit and they don't come to forums to share about it"..

I for one had this unit + 6x PA2 for a while now, never had a problem with it really, other then the occasional annoying bug.. This is a advanced product and the learning curve it pretty steep, I'm a nerd at heart so probably my skillset alone is at a advanced level, I can see why intermediate users would be a bit intimidated looking at the menu.. on the same note, like I said.. I had this unit since Beta 9 and 5 updates later, the unit does what its suppose to, other then the occasional annoying bug, which I am glad that AC is always on top of...

& Thank Boris by the way, I came by to report a problem with the newest Beta 13 aquasuite actually, seeing that link you posted I brought my problem over there instead. Gonna bookmark that bad boy...

I have to say I agree with TheSmoker up to a point, not going into RMA issues, they seem to respond quickly and competently to those.

I mean, they are obviously and enthusiast company, not some giant with unlimited resources, but some small steps could vastly improve non-German speaking user experience.

If they had someone answer posts on the English sub-forum every now and then, maybe make a few stickies with answers to the most common questions to help out first timers, that would be a huge help, especially since documentation in languages other then German is severely lacking.

Heck, they should give out free units to enthusiasts like Martin, they'll write the documentation for them.

In the end, maybe they're happy being domestically oriented for the time being and not spreading their resources too thinly, but as long as they keep making interesting products they are going to have non-German speaking people wanting to buy them.

Kind regards,
Boris.

Zitat von »bcikota«

I have to say I agree with TheSmoker up to a point, not going into RMA issues, they seem to respond quickly and competently to those.

I mean, they are obviously and enthusiast company, not some giant with unlimited resources, but some small steps could vastly improve non-German speaking user experience.

If they had someone answer posts on the English sub-forum every now and then, maybe make a few stickies with answers to the most common questions to help out first timers, that would be a huge help, especially since documentation in languages other then German is severely lacking.

Heck, they should give out free units to enthusiasts like Martin, they'll write the documentation for them.

In the end, maybe they're happy being domestically oriented for the time being and not spreading their resources too thinly, but as long as they keep making interesting products they are going to have non-German speaking people wanting to buy them.

Kind regards,
Boris.

they have given a unit to martin and he has written one of the most useful reviews of the unit on the internet. i think martin's goal is to make an english manual that is crowd sourced from existing users.

http://martinsliquidlab.org/2011/12/20/a…view-guide-wip/

A bug with beta 12 (not tried 13 yet) is the max fan speeds reset to 100% when clicking on the fan in aquasuite 2012.