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Flow sensor "high flow" G1/4 for aquaero, aquastream XT ultra and poweradjust doesn't work

ZGIERA

Junior Member

Flow sensor "high flow" G1/4 for aquaero, aquastream XT ultra and poweradjust doesn't work

Saturday, October 24th 2015, 1:41pm

Hi there,
I bought Flow sensor "high flow" G1/4 for aquaero, aquastream XT ultra and poweradjust which doesn't work.
There is no flow reading on aqauero 6xt
I have connected form the sensor to aquaero 6xt via 3 pin cable and it seems to be not working
also I setup that sensor as "Aqua Computer high flow ( 53068 ) on aquasuite

Thanks for any advice how to resolve this problem

This post has been edited 1 times, last edit by "ZGIERA" (Oct 24th 2015, 1:46pm)

ZGIERA

Junior Member

Monday, October 26th 2015, 3:04pm

Is anyone can help me? :)
is this aquaero settings issue or sensor itself?
Regards

InfoSeeker

Senior Member

Monday, October 26th 2015, 5:05pm

I am not too familiar with this flow sensor, but let's first confirm you have the 3-pin cable plugged into the correct port on the aquaero 6.

ZGIERA

Junior Member

Monday, October 26th 2015, 5:12pm

yes, I have connected this sensor to flow port on aquaero 6xt, still there is no readings.

InfoSeeker

Senior Member

Tuesday, October 27th 2015, 1:15am

OK, what does your aquasuite > aquaero > Sensors > Flow sensors' page look like?

ZGIERA

Junior Member

Tuesday, October 27th 2015, 7:21am

There is no readings on this page. Every each flow sensor shows me 0.0 L/h
It seems aquaero doesn't see flow sensor

mandrix

Full Member

Tuesday, October 27th 2015, 10:46am

You should contact support.
support@aqua-computer.de

InfoSeeker

Senior Member

Tuesday, October 27th 2015, 1:16pm

Yes, it may be time to contact support.

But as a last check, maybe try another 3-pin cable in case the one installed is bad.

mandrix

Full Member

Tuesday, October 27th 2015, 4:16pm

Easy enough to check continuity with a cheap DMM instead of buying a new cable.

ZGIERA

Junior Member

Tuesday, October 27th 2015, 6:41pm

Hi,
I have checked the cable, its good.
also I have checked voltage on pins on sensor and there is 0,45V when its working
do you know what voltage is there if it works fine?

ZGIERA

Junior Member

Wednesday, October 28th 2015, 10:05am

Hi,
problem resolved can close thread.

Inside the sensor there is small rotor with two magnets points which is shows position to the sensor installed in plastic white cover.
Somehow the distance between those two magnets and sensor which is in white plastic cover was to big and it won't allows to see the position.
I simply upside down the sensor, gently tap the bottom of sensor and it start work properly.

also the power output from the sensor is

300L/h is about 1.00 to 1.134V

Regards

InfoSeeker

Senior Member

Wednesday, October 28th 2015, 12:29pm

Congratulations and well done! :)

mandrix

Full Member

Thursday, October 29th 2015, 11:42am

That's great.
Reason I often tell people to contact support is that they really are there to help you, and can often save you time troubleshooting.

ZGIERA

Junior Member

Friday, October 30th 2015, 9:05am

You right mandrix,
I didn't contact aquacomputer technical support so have no clue what they do with people and issues of their products online.
as far as I know many technical support would share you basic knowledge about troubleshooting.

Exactly what you said



but I thnink it is good way to resolve many problems is little bit of your knowledge and some patience first :)

anyway, thank you for any advise to resolve this problem

I will post some photos which I took of that sensor when was disassembled

Best Regards

mandrix

Full Member

Friday, October 30th 2015, 10:54am

I've actually had a sensor apart before....I had to replace the internal Digmesa sensor because I blew it when I made an extension for the cable and cross-wired it.
But I was able to buy a replacement from Aquacomputer and after reassembling it's worked fine ever since.

ZGIERA

Junior Member

Friday, October 30th 2015, 3:57pm

so is aquacomputer selling parts for their devices?

Shoggy

Sven - Admin

Friday, October 30th 2015, 10:53pm

You can get pretty much everything as spare part.

ZGIERA

Junior Member

Saturday, October 31st 2015, 1:02pm

Great

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