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ULTITUBE D5 150 PRO with D5 Next pump - glass is broken, scratch, glue?

ND1

Junior Member

ULTITUBE D5 150 PRO with D5 Next pump - glass is broken, scratch, glue?

Montag, 23. November 2020, 20:39

Hello. Just received my Ultitube 150 with D5 Next and noticed something. Please take a look on atachments. Scratch (?) is only on the outer side of res.
»ND1« hat folgende Dateien angehängt:
  • 11.jpg (240,88 kB - 272 mal heruntergeladen - zuletzt: 14. August 2025, 09:06)
  • 22.jpg (210,82 kB - 262 mal heruntergeladen - zuletzt: 14. August 2025, 09:06)

Stephan

Administrator

Dienstag, 24. November 2020, 17:06

Really hard to see what kind of damage this could be by the picture.
Can you take other pictures? The glass is 5mm thick so it will not break by a scratch but this shouldn't happen.

ND1

Junior Member

Mittwoch, 25. November 2020, 13:23

Added additional photos...
»ND1« hat folgende Dateien angehängt:
  • 33.jpg (136,26 kB - 251 mal heruntergeladen - zuletzt: 14. August 2025, 09:06)
  • 44.jpg (142,25 kB - 255 mal heruntergeladen - zuletzt: 11. August 2025, 23:39)
  • 55.jpg (183,41 kB - 280 mal heruntergeladen - zuletzt: 25. Juli 2025, 11:13)

Stephan

Administrator

Mittwoch, 25. November 2020, 14:51

It's no scratch. This is a little bit of glue that has flown too deep. You can contact the support team or remove it careful using a sharp knife.

ND1

Junior Member

Montag, 30. November 2020, 15:31

Yes, it's a new item.


Thanks for the explanation!

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